Nippon Insure and Remodela Jointly Develop Guarantee Product with Move-in Inspection and AI Move-out Witnessing

REMODELA Inc. (Headquarters: Osaka City, Osaka, Representative Director: Takuma Fukumoto, hereinafter 'Remodela') and Nippon Insure Inc. (Headquarters: Fukuoka City, Fukuoka, Representative Director: Shinya Sakamoto, hereinafter 'Nippon Insure') have jointly developed a new guarantee product that incorporates 'Move-in Inspection' and 'AI Move-out Witnessing' provided by Remodela.

▪️ Background and Issues

In the rental management industry, disputes over restoration costs at move-out and conflicts due to incomplete documentation of property condition at move-in remain significant challenges. Although the Ministry of Land, Infrastructure, Transport and Tourism has established guidelines for restoration-related disputes, on-site witnessing and paper-based records are still mainstream, relying heavily on the experience and judgment of individual staff. Additionally, management companies face severe labor shortages, making it urgent to improve the efficiency of witnessing operations and standardize quality.

■ Overview of the Joint Product

This product adds the following two services from Remodela to Nippon Insure's guarantee service:

(1) Move-in Inspection Service

Photographs the property condition at move-in using a smartphone, recording and digitizing the data. By comparing this data with records at move-out, it clarifies the scope of responsibility and establishes a foundation for fair restoration assessment.

(2) AI Move-out Witnessing Service

Utilizes AI video analysis technology to objectively analyze the interior condition at move-out, extracting scratches and stains. Furthermore, based on the tenant's report, it calculates the cost burden by comprehensively considering the Ministry's guidelines, the lease contract, and the length of occupancy. By obtaining the tenant's agreement, it prevents disputes.

■ Introduction Benefits

| Stakeholder | Benefits |
|-------------|----------|
| Owners | Reduction in dispute risk with tenants; subrogation becomes applicable even for cases where agreement was previously not obtained. |
| Management Companies | Cost reduction in move-out witnessing operations and leveling of judgment quality; contributes to resolving labor shortages. |
| Tenants | Fair restoration burden based on objective records; no need to schedule witnessing, available 24/7 at their convenience. |

■ Comments from Both Companies

Mr. Ono, Sales Division, Nippon Insure Inc.

'By combining our rent guarantee service with Remodela's Move-in Inspection and AI Move-out Witnessing services, we expect to reduce disputes at move-out and lighten the workload for management companies. We have traditionally expanded various services attached to rent guarantees to meet the diverse needs of management companies and tenants. This service collaboration allows us to support the entire process from move-in to move-out more smoothly, and we will continue to provide convenient rent guarantee services for management companies.'

Takuma Fukumoto, Representative Director, REMODELA Inc.

'We believe that combining our Move-in Inspection and AI Move-out Witnessing technology with Nippon Insure's guarantee service can fundamentally solve the disputes at move-in and move-out that plague rental management. We will continue to contribute to solving problems in the real estate industry through technology.'

■ Future Outlook

Both companies aim to promote DX in rental management operations and reduce disputes throughout the industry through this product. In the future, they will expand the number of covered properties, further improve AI judgment accuracy, and develop new services using accumulated data.

Nippon Insure Inc.
Representative: Shinya Sakamoto
Location: Fukuoka Securities Building 6F, 2-14-2 Tenjin, Chuo-ku, Fukuoka City
Business: Rent guarantee for residential properties, rent guarantee for commercial properties and offices, guarantee for nursing care expenses, guarantee for hospitalization expenses, laundry service (franchise), fitness service (franchise)
Corporate site: https://www.nipponinsure.jp/

About REMODELA Inc.
Representative Director: Takuma Fukumoto
Location: Higashi-Umeda Yachiyo Building 2F, 2-2-1 Nakazaki-Nishi, Kita-ku, Osaka City
Business: Operation and development of business support SaaS for real estate management
URL: https://www.remodela.jp/

■ Contact Information

Nippon Insure Inc. Sales Division
TEL: 0570-05-1080

REMODELA Inc. Customer Success Department: Shinkai
Email: support@remodela.jp