Don't Forget "Tasks After Emailing." 'Re:lation' Releases "Task Management and Process Management" Feature

Ingage Co., Ltd. (Headquarters: Osaka, Osaka Prefecture; President and CEO: Tetsuya Wada) announces that its communication platform "Re:lation" has released a new "Task Management and Process Management" feature. This feature integrates "customer support" and "progress management," which were traditionally handled by separate tools, thereby resolving the "last mile" issue in workplaces where "emails are checked, but task management tools are not opened," and contributing to improved operational efficiency.

◆ Background of the "Task and Process Management" Feature Release

Currently, awareness of time performance (typa) in business has dramatically increased, with survey results showing that 95% of people are conscious of typa in their work. Among specific initiatives, "performing task management (35.2%)" ranks first, indicating that task management is strongly recognized as a key to efficient work execution. (※1)

However, despite its recognized importance, our company's research has revealed that "information fragmentation" and "personalization" of management are serious issues hindering efficiency in actual workplaces.

① Double-handling due to tool fragmentation: "Searching and Transcribing" In business, "tasks" such as internal coordination and document creation arise after receiving a customer request (email). However, because email and task management tools are separate, every time an email arrives, its content must be read and manually transcribed/updated in a management sheet. In fact, in 51.2% of workplaces, the "cost of information fragmentation"—having to search through past emails to confirm task details—has become routine.

② Low tool adoption rate and deepening "personalization" Only 18.7% of companies have introduced dedicated tools for team task management. Approximately 30% use general-purpose software like Excel, and over 40% are in a personalized state, relying on individual memory and discretion, meaning they "don't manage at all."

③ "Black-boxing of processes" leading to major errors Due to opaque management, the risk of discovering missed responses is delayed until a difficult-to-recover stage, such as "after specification finalization or just before contract (39.4%)". The opportunity loss due to such inefficiencies is felt to reach an average of 940,000 yen annually, with "invisible costs" accumulating in reality.

To eliminate these physical and mental costs, our company has built an environment where daily email correspondence and associated tasks can be centrally managed within 'Re:lation'. We provide a system that allows all team members to visualize progress in real-time, contributing to the overall productivity improvement of the organization.

(※1) December 2025 | Survey on awareness of efforts for time performance in work, https://prtimes.jp/main/html/rd/p/000000053.000144554.html

＜Survey Overview＞

Survey Name: Survey on the actual state of task management

Survey Method: Online survey

Survey Period: February 17, 2026 - February 18, 2026

Valid Responses: 2,000 for screening, 500 for main survey

Download detailed report here: https://ingage.jp/relation/download/taskmanagement/

◆ Overview of Re:lation "Task and Process Management Feature"

This feature realizes a simple mechanism where all progress is completed within the email screen used daily.

① Zero screen transitions by integrating email and tasks Task registration and progress management are completed directly within the daily email response screen, eliminating the need to switch to another tool. This removes the hassle of transcribing to external tools or searching emails for detailed information. It fundamentally eliminates double-handling caused by "information fragmentation."

② Real-time visualization of team-wide "task load" The amount of tasks each member has and their response status can be shared by the entire team. This visualizes "who has what tasks," preventing workload concentration on specific individuals and enabling appropriate follow-up. It also resolves personalization and builds a system where the entire team supports cases.

③ Creating a mistake-proof system by setting "processes" By pre-setting fixed flows for each task as tasks, the next action becomes clear, structurally preventing errors such as skipping steps. This allows even inexperienced staff and new employees to respond with the same quality as veterans without making procedural mistakes. It prevents task omissions in irreversible phases and standardizes the overall response quality of the organization.

◆ Comment from Product Manager Mari Nishino

In customer service, inefficient tasks such as transcription and searching occur daily because email correspondence and progress management are handled by separate tools. Re:lation's "Task Management and Process Management" was developed as a mechanism to resolve this fragmentation and naturally manage "who, what, and by when" within the flow of email correspondence. We aim for it to be a foundation that simultaneously enhances customer service quality and operational productivity by visualizing progress across the entire team and preventing personalization and missed tasks.

◆ About 'Re:lation'

'Re:lation' is a communication platform that centrally manages multiple inquiry channels such as email, phone, chat, and SNS, and shares them within a team. It visualizes response status, supports answers with AI, and completes task and process management within the tool. Accurate grasp of work progress prevents personalization and realizes standardized operations.

It transforms accumulated response logs and knowledge into organizational assets, supporting "proactive customer service" that goes beyond error prevention. With over 6,000 companies (※2) introduced, it contributes to improving corporate productivity and business growth.

'Re:lation' service site: https://ingage.jp

(※2) Includes trial usage.

About Ingage Co., Ltd.

Location: 1-14-8 Shibata, Kita-ku, Osaka-shi, Osaka Representative: Tetsuya Wada, President and CEO Business: Development and provision of cloud services, development and provision of communication platform 'Re:lation' Corporate site: https://ingage.co.jp

Contact for this release

Contact person: Nishizawa, Public Relations, Ingage Co., Ltd. TEL: 050-3116-8373 E-mail: pr@ingage.jp