Beyond Customer Service: Ingage Envisions a Future Where All Communication Becomes Corporate Value

We endorse April Dream, an initiative to make April 1st a day for announcing dreams. This press release is a dream of Ingage Co., Ltd.

◆Unnoticed Challenges Lurking in Everyday "Norms"

In business, an enormous volume of emails, chats, and calls arrive daily. While many workplaces diligently strive to prevent missed responses, there's an unavoidable tendency towards "personalization," where only specific staff members understand the situation.

This "black box" state, where information is confined to individuals, not only creates psychological stress for the front-line staff but also hinders smooth team collaboration. If this daily communication could be transformed into shared knowledge for the team, operations would become more efficient, and the organization's responsiveness would further improve.

Ingage Co., Ltd. (Head Office: Osaka, Osaka Prefecture; President & CEO: Tetsuya Wada), which provides the communication platform "Re:lation" and boasts an implementation record of over 6,000 companies (※1), aims to create a future beyond mere inquiry response by updating these "norms." We want to realize a society where the burden on the front lines is reduced, insights gained from daily communication powerfully support business growth, and all business communication transforms into corporate value.

◆Thoughts from Our 13th Year Since Founding

Since our establishment in 2014, we have addressed communication challenges for companies of various industries and sizes. While operational methods vary widely among companies, one commonality was the dedication of front-line staff who, considering it "unavoidable" to spend significant time on each interaction, always did their best.

Through the provision of "Re:lation," we have seen many companies change, reorganizing and simplifying these daily processes, allowing them to dedicate more time to their core, important tasks. The余裕 (margin/room) created by an improved front-line environment further enhances the quality of their main business, ultimately supporting corporate growth.

◆Ingage's Dream

Our dream is to "elevate all business communication from mere 'processing' into 'assets' that support corporate growth."

Going forward, we will build a foundation where AI supports daily interactions, and organizational wisdom can be continuously accumulated and utilized naturally. By having AI handle routine tasks and information organization, people can focus on more sophisticated judgments and empathetic dialogues. Beyond simply improving operational efficiency, the accumulated data will serve as objective indicators supporting future business development. By leveraging the strengths of both AI and humans, we will update the task of "customer service" into highly value-added work that creates the future of companies.

◆Message from President & CEO, Tetsuya Wada

AI will never take away human value. What I am convinced of is a society where AI helps someone's work, lightens someone's heart, and generates someone's happiness. Technological advancements have always enriched human lives. Ingage hopes to create a future where AI and humans support each other, and all business communication becomes warmer and more creative.

◆About "Re:lation"

"Re:lation" is a communication platform that centralizes and shares multiple inquiry channels such as email, phone, chat, and SNS within a team. In addition to visualizing response statuses and AI-powered answer assistance, it completes task and process management within the tool. Accurate grasp of work progress prevents personalization and achieves standardized operations.

It transforms accumulated interaction logs and knowledge into organizational assets, supporting "proactive customer service" that goes beyond error prevention. With over 6,000 companies (※1) adopting it, it contributes to improving corporate productivity and business growth.

"Re:lation" service website: https://ingage.jp

(※1) Includes trial usage.

About Ingage Co., Ltd.

Location: 1-14-8 Shibata, Kita-ku, Osaka-shi, Osaka

Representative: Tetsuya Wada, President & CEO

Business Activities: Development and provision of cloud services, development and provision of the communication platform "Re:lation"

Corporate Website: https://ingage.co.jp

Contact for this release

Contact Person: Ingage Co., Ltd., Public Relations Department, Nishizawa

TEL: 050-3116-8373

E-mail: pr@ingage.jp