Zoom Announces Its First AI Teammate 'ZoomMate': An Agent-Based AI Business Platform Seamlessly Connecting Conversations to Execution

Note: This press release is a translated excerpt of the news release originally published in the U.S. on June 1, 2026.

ZoomMate, now generally available, features agent-based search, AI-powered automatic generation of documents and deliverables, and automated execution within systems such as Salesforce, Jira, Slack, and ServiceNow.

June 1, 2026, San Jose, California – Zoom Communications, Inc. (NASDAQ: ZM) today announced the general availability of ZoomMate, an agent-based AI business platform. ZoomMate seamlessly connects workplace conversations to execution without losing context.

Built on Zoom’s 'System of Action' vision announced in March 2026, ZoomMate links real-time conversation context with agent-based search, workflow execution, custom agents, and AI content generation.

ZoomMate gathers information from Zoom and integrated business systems to assist in creating deliverables and executing workflows based on conversation content. This embodies Zoom’s 'System of Action' vision—turning conversations into completed actions.

Russell Dicker, Zoom’s Chief Product Officer since March 2026, stated:

"What attracted me to Zoom is its simplicity. No other company places workplace conversations—where decisions happen—at the center of its product. ZoomMate is built on this insight. From before, during, and after meetings, ZoomMate connects 'what was decided' with 'what needs to happen next' across every work scenario."

Melody Brue, Vice President and Principal Analyst at Moor Insights & Strategy, commented:

"The market is shifting from standalone AI tools to integrated solutions that connect decision-making, data, and workflows across organizations. Yet most AI tools remain peripheral, with limited access to real-time decision-making context. What sets ZoomMate apart is its direct presence in the conversation where decisions are made. By understanding real-time business context, it can deliver more practical, actionable insights tailored to team operations."

Agent-Based Search: Extending across Zoom and third-party applications

ZoomMate Features: Search, Orchestration, and Task Completion

ZoomMate is equipped with advanced agent-based AI capabilities to support teams from insights to execution.

Agent-Based Search: Connecting conversations with internal knowledge

ZoomMate enables cross-platform search across Zoom, the web, and third-party systems, retrieving the most relevant information for projects, accounts, tickets, policies, or business inquiries.

ZoomMate connects to data sources such as ServiceNow, Salesforce, and Workday, indexing the user’s entire connected enterprise system. This allows access to customer records, open issues, service tickets, knowledge articles, project updates, files, and more.

Relevant information from Zoom Meetings, Phone, Chat, and other collaboration platforms including Google and Microsoft is directly integrated into workflows. Users can stay focused on tasks without switching tools, always having access to the information they need.

Search results are designed to comply with enterprise access controls, permissions, and governance, based on organizational knowledge graphs.

Unlike traditional enterprise search tools that index only documents, ZoomMate connects files, records, and the conversations behind them.

Orchestration: Coordinating tasks across teams, apps, and systems

ZoomMate’s agent layer combines AI workflows with intelligent agents to proactively coordinate and execute tasks across systems, autonomously acting, learning, and adapting within the enterprise environment.

Agents track ongoing project progress, identify next steps from meeting content, and automatically initiate follow-ups. This maintains continuity from conversation to completion.

ZoomMate orchestrates real-time task execution across meetings, apps, and systems, transforming repetitive processes into reproducible workflows.

It can schedule events in Google Calendar or Microsoft Outlook and route requests to the appropriate systems.

It updates records, creates follow-up tasks, drafts messages to customers, and triggers onboarding or support workflows.

By linking conversation context with execution, ZoomMate prevents handoff gaps and information loss.

Task Completion: Turning meetings and internal data into finished deliverables

ZoomMate transforms meetings into completed deliverables. Based on meeting discussions and internal data, it automatically generates presentations, documents, spreadsheets, reports, and project plans—enabling teams to move quickly from discussion to action.

Leveraging the Zoom AI Productivity Suite, ZoomMate updates plans and documents in real time as decisions evolve—eliminating the need for manual synchronization.

Unlike AI tools requiring prompts or manual input, ZoomMate understands meeting content and directly generates outputs in presentation, document, or spreadsheet formats.

Building workflows that automate routine tasks and boost productivity

How Teams Can Use ZoomMate

ZoomMate integrates into existing team workflows, providing consistent, real-time support from the first meeting to final deliverables. By connecting conversation context with internal data, teams can automate repetitive administrative tasks and focus on higher-value work.

Knowledge Workers: Before a meeting, users can ask ZoomMate to retrieve key information from Google Docs, check unresolved Jira tickets, or display recent Slack conversations. They can also schedule in Google Calendar or Outlook and