Solving the Shortage of Prosthetics Affecting 100 Million People Worldwide: INSTALIM Builds a Global Operational Foundation with Zoho One

Zoho Japan Corporation (Headquarters: Yokohama, Kanagawa; President: Manikandan Thangaraj; hereinafter "Zoho Japan") announces that INSTALIM Inc. (Headquarters: Sumida-ku, Tokyo; CEO: Tai Tokushima; hereinafter "INSTALIM"), a company developing a prosthetics manufacturing platform using 3D printing and AI technology, is strengthening its global operational foundation centered on overseas offices by utilizing the integrated business platform "Zoho One." It is estimated that approximately 100 million people worldwide are unable to obtain prosthetics despite having lost limbs due to complications from diabetes, traffic accidents, or conflict. Aiming to solve this social issue, INSTALIM is working to create a system that provides prosthetics at a lower cost and in a shorter period by utilizing 3D printing technology and an AI-based automated design system. The company introduced "Zoho One" to strengthen its operational foundation as its global business expands. They have established a system to centrally manage operational data such as customer management, project management, manufacturing progress, and human resource management across locations and departments. Background: Complex Operational Processes and Global Expansion Challenges Providing prosthetics requires meticulous management across multiple processes, from lead generation to scanning the residual limb at a clinic, AI-based design, 3D printing, and final delivery. However, because operational processes were dispersed across multiple tools, inconsistencies in data entry and sharing timing occurred, creating a need for an environment that facilitates smoother coordination between sales and manufacturing and better visibility into operational status. To solve these issues, INSTALIM developed a prosthetics manufacturing platform using 3D printing and AI technology. Compared to conventional prosthetics, this reduces manufacturing costs to less than one-tenth and enables shorter delivery times. The company currently operates in Japan, India, and the Philippines. Meanwhile, as the business expanded, strengthening information sharing and operational management across locations and departments became a challenge. Therefore, they needed to establish an operational foundation that could integrally manage business information such as customer management, project management, manufacturing progress, and HR, while enabling smooth coordination between global locations. Reason for Adoption: An Integrated Business Platform to Support Global Operations To address these challenges, INSTALIM introduced the integrated business platform "Zoho One." In addition to its cost-effectiveness, Zoho One was highly evaluated for its ability to be flexibly customized to fit operational processes. The company first introduced the customer management system "Zoho CRM" at its Philippine office, visualizing the process from lead acquisition to negotiation, manufacturing, and delivery. As a result, they were able to identify bottlenecks in sales activities and manufacturing processes, enabling data-driven operational improvements. Furthermore, in emerging market locations, there was a problem where introducing multiple tools made it difficult for local staff to adopt them. Because Zoho One allows the use of multiple business applications—such as CRM, HR/attendance management, and support operations—on a single platform, it was highly rated for its ease of adoption in overseas offices. Subsequently, with an eye toward global business expansion, they adopted the full Zoho One suite. This has allowed them to unify operational tools, particularly in overseas offices, and establish a system for centralized management of customer, project, manufacturing, and HR data. Results: Data-Driven Decision Making and Visualization of Operational Processes With the introduction of Zoho One, INSTALIM has achieved visualization of the entire operational process from sales to manufacturing and delivery, as well as centralized information management across locations and departments, leading to smoother coordination. By managing negotiations in multiple stages within Zoho CRM and ensuring the input of necessary information, they have reduced omissions in data entry and updates, allowing for real-time tracking of accurate customer information and progress. Furthermore, it has become easier to identify bottlenecks such as lead acquisition numbers, conversion rates, and manufacturing process delays, leading to the execution of precise improvement measures, a reduction in missed responses to new customers in need of prosthetics, and the reactivation of past leads. Future Outlook: An Operational Foundation Supporting Global Business Expansion Moving forward, INSTALIM plans to...