Hyper-automation tool 'Yoom' launches API integration with communication platform 'Re:lation'

Yoom Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; CEO: Shun Hatozaki), developer and operator of the hyper-automation tool 'Yoom' which automates all types of desk work, has launched an API integration with the communication platform 'Re:lation' provided by Ingagements Co., Ltd. (Headquarters: Osaka City, Osaka; CEO: Tetsuya Wada).

Key Points of the Integration This API integration allows Re:lation to connect seamlessly with over 700 external tools integrated with Yoom, including CRM (Customer Relationship Management), order management, chat tools, and spreadsheets. This enables the rapid construction of 'automation mechanisms' tailored to specific business workflows.

List of Yoom integrated apps: https://lp.yoom.fun/apps

Examples of Tasks Possible via the Integration 1. Notify Google Chat when a ticket is created or updated Triggered by a status change of a Re:lation ticket, progress is automatically shared to a designated Google Chat space. This eliminates manual reporting and improves team transparency.

2. Notify Slack every morning of tickets with a specific status By starting a flow at 10:00 AM every morning, tickets in Re:lation with an 'unaddressed' status are automatically shared to a Slack channel. This prevents inquiries from being overlooked and contributes to improved customer satisfaction through rapid initial responses.