Data Engine Service "COREVIO GRID" Now Supports After-Sales Service Operations and IoT Utilization Scenarios

YE DIGITAL Corporation (Headquarters: Kokurakita-ku, Kitakyushu City; President and Representative Director: Yuji Tamai; hereinafter, YE DIGITAL) announced that it will begin offering two functional modules that contribute to improving after-sales service operations for its data engine service "COREVIO GRID" starting April 23, 2026. ■ What is "COREVIO GRID"? It is a data engine service that integrates and utilizes customer data, product data, operational data, IoT data, etc., dispersed within companies, to lead to business improvement and service enhancement. With the addition of these functional modules, it will be possible to resolve information fragmentation managed by each department in the after-sales service domain, thereby improving business processes and enhancing customer response quality. Image of "COREVIO" Value Creation Flow ■ Newly Added Business Scenarios 1. Centralized Management of After-Sales Service Operations After-Sales Service Integrated Management Function (COREVIO FSM) *FSM: Field Service Management This function integrates data from multiple departments involved in the product lifecycle, such as field maintenance, customer support, sales, development, and quality control, and structurally organizes and manages data from the customer's perspective. By integrating and managing customer information, product information, maintenance history, and response records, it achieves overall business efficiency and supports smooth information sharing across departments. 2. Remote Monitoring of Product Operating Status and Anomalies IoT Remote Monitoring Function (COREVIO RCM) *RCM: Remote Control Management This function utilizes data acquired from IoT devices installed in products to remotely grasp the product's operating status and signs of anomalies. By utilizing IoT data together with operational data, it supports the acceleration of maintenance responses and the realization of preventive maintenance to prevent troubles before they occur. ■ Expanding Value Provided by Connecting Operational Data and IoT Data The newly added functional modules are provided on the "COREVIO GRID" platform, allowing for cross-sectional utilization of various data related to after-sales service operations. This enables advanced after-sales service operations such as: - Maintenance and support responses based on product operating status and alert logs - Prioritization of responses by grasping signs of trouble - Feedback of on-site information to sales proposals, development, and quality improvement In addition, by utilizing both functional modules, not only internal operational efficiency but also the provision of a monitoring service portal that allows customers themselves to check their usage status based on product operating status and condition information becomes possible, leading to increased added value in after-sales service and improved customer satisfaction. ■ Start Date of Service Provision Thursday, April 23, 2026 YE DIGITAL will continue to expand functions and templates that address business challenges, including in the after-sales service domain, with the "COREVIO GRID" data integration platform as its core. We will continue to support corporate transformation driven by data as a data utilization platform that achieves both customer business improvement and service sophistication. * Company names, product names, and other proper nouns mentioned are trademarks or registered trademarks of their respective companies. * The information published is current as of the announcement date. Please note that the latest information may differ. (Company Profile) YE DIGITAL Corporation February 1, 1978 Yuji Tamai, President and Representative Director 2-1-21 Yonemachi, Kokurakita-ku, Kitakyushu City, Fukuoka Prefecture - Business Solutions - ERP global deployment support (SAP, etc.) - Data integration platform - Construction and operation of customer business systems - IoT Solutions - Logistics DX - Social IoT - AI/Big Data Analysis - Service Business - SAP operation support (Global Service Center) - Logistics system operation support (Logistics DX Service Center) - Data integration management platform - BPO/ITO services - 1978 Established Yaskawa Information Systems Co., Ltd. - 2003 Listed on the Second Section of the Tokyo Stock Exchange - 2019 Company name changed to YE DIGITAL Corporation - 2020 Head office relocated to Kokurakita-ku, Kitakyushu City - 2024 Integrated offices in the Tokyo metropolitan area and opened Shibuya Office https://www.ye-digital.com/ https://www.ye-digital.com/jp/product/corevio/ Keywords: