Remote Support That "Never Misses" Even When Communication Breaks! Xacti to Offer New "Anshin Catch-up" Feature from April 1

Xacti Co., Ltd. (Headquarters: Kita-ku, Osaka; President & CEO: Masaki Kikukawa; hereinafter "Xacti") began offering "Anshin Catch-up," a new feature for its "On-site DX Solution Xacti LIVE" used for remote support and evidence recording, on April 1, 2026. This new feature automatically records video on-site when a communication outage is detected.

In recent years, with a backdrop of labor shortages and a decrease in skilled technicians, the adoption of remote support has been rapidly progressing in various industries, including manufacturing and equipment installation. However, in environments with unstable communication, there has been a challenge: video during communication outages does not reach supporters in the office, leading to rework or revisits for situation confirmation.

The "Anshin Catch-up" feature was developed to solve these challenges. Even if communication is interrupted during remote support, the on-site device automatically records the video during that period. After communication is restored, supporters can immediately review the missed footage. This minimizes rework and revisits, contributing to improved efficiency and quality of on-site work.

■ Features of "Anshin Catch-up"

"Anshin Catch-up" has the following three features that strongly support remote assistance in unstable communication environments. This feature will be provided as a standard function of "XBP," the video utilization business platform used with the on-site DX solution "Xacti LIVE."

1. Automatic recording during communication outages prevents information loss
    If communication becomes unstable during remote support, XBP automatically detects the communication outage and starts automatic video recording on the on-site smartphone. This ensures that the on-site situation is recorded even during communication outages, preventing the loss of important information.

2. Priority automatic upload and quick confirmation after communication restoration
    After communication is restored, the recorded video data is automatically uploaded to XBP with priority.
    Supporters can immediately review the footage after resuming remote support, allowing them to provide appropriate instructions while minimizing interruptions to on-site work.

3. Reduction of rework and revisits
    Since supporters can accurately grasp the on-site situation during communication outages, it is possible to suppress rework due to unconfirmed information and revisits for situation confirmation. This leads to reductions in travel time and costs, and an increase in productivity.

■ Development Background

In remote support settings, customers often reported, "We don't know what happened during the communication outage." This "video blank period" caused delays in decision-making and rework.

To solve these challenges, Xacti developed this feature as a mechanism to facilitate continuous support even in sites with unstable communication environments.

■ How to use this feature

This feature is available to customers who have a contract for Xacti's "Video Utilization Business Platform XBP." Contracted customers can start using this feature by updating the smartphone app "XactiViewerPro."

Xacti Co., Ltd. will contribute to further promoting on-site DX in equipment installation, infrastructure inspection, manufacturing, logistics, and other fields through "Anshin Catch-up." We will continue to listen to customer feedback and strive to expand XBP's functions and provide solutions.

■ About Video Utilization Business Platform [XBP]
　On-site DX Solution [Xacti LIVE]

Based on the Video Utilization Business Platform [XBP], Xacti develops video DX solutions aimed at solving industry challenges, such as remote support, centralized management of on-site video, and safety management.

Its core solution, the On-site DX Solution [Xacti LIVE], has been adopted in a wide range of fields including equipment maintenance, manufacturing, and infrastructure inspection, contributing to the efficiency of on-site management operations and solving industry challenges like labor shortages.

◆ Company Overview ◆