Free Online Seminar: 'Online Consultation Workflow Design: Reducing Operational Hours by 30 Hours/Month and Increasing Return Rates by 1.8x'
Wrusty, Inc. will host a free online seminar on May 28, 2026, to demonstrate how to use their 'march' system to optimize online consultation workflows, aiming to reduce administrative workload while increasing patient retention.
📋 Article Processing Timeline
- 📰 Published: May 27, 2026 at 01:20
- 🔍 Collected: May 26, 2026 at 17:01
- 🤖 AI Analyzed: May 26, 2026 at 17:04 (2 min after Collected)
Wrusty, Inc. (HQ: Shibuya-ku, Tokyo; CEO: Ryo Ueda), provider of the 'march' online consultation and patient acquisition operation system, will host a free online seminar titled 'Reducing Operational Hours by 30 Hours/Month and Increasing Return Rates by 1.8x: Workflow Design for Patient-Managed Online Consultations' on May 28, 2026. This seminar targets practicing and prospective doctors nationwide and will explain how to design workflows that enable patients to self-navigate, thereby improving clinic efficiency without increasing staff workload.
## The Root Cause of Inefficiency: Workflow Design
Many clinics face challenges after adopting online consultations, such as increased staff workload, complex booking/triage processes, and a lack of repeat visits. These issues are often not due to staff effort or poor communication, but rather the lack of a 'patient-friendly' navigation design.
In this seminar, Wrusty will share insights from supporting numerous medical institutions, explaining how to build a self-managed patient journey that has helped clinics reduce operational hours by 30 hours per month and increase return rates by 1.8x.
The seminar is free and requires prior registration, held via Zoom.
## Seminar Content Highlights
- Identifying common workflow pitfalls in medical institutions
- How to resolve points of patient confusion through design
- Structuring booking, triage, and payment processes
- Structural differences between clinics with high and low return rates
- Real-world case studies of achieving 30 hours of savings and 1.8x higher return rates
- Why clinics using 'march' achieve consistent results
## Recommended for
- Clinic owners/managers seeking operational efficiency
- Clinics where patients often make errors during booking/triage
- Medical institutions whose online consultations have not led to repeat visits
- Clinic managers looking to increase return rates without high advertising costs
## Seminar Details
- Title: 'Patient-Friendly Online Workflow Design: Achieving 50% Reduction in Staff Effort'
- Date: May 28, 2026 (Thursday), 19:00–20:00 (JST)
- Format: Online (Zoom)
- Cost: Free (Prior registration required)
- Target: Clinic directors, administrative managers, and operations staff
- Registration URL: https://march-cos.com/seminar/20260528/
FAQ
What is the purpose of the online seminar hosted by Wrusty Inc.?
The purpose is to explain the methodology for designing an online medical consultation flow that reduces labor hours by 30 hours per month while increasing the return visit rate by 1.8 times.
What is the date, time, and format of the seminar?
The seminar will be held on Thursday, May 28, 2026, from 19:00 to 20:00 via Zoom.
What features does the online medical consultation and patient acquisition system 'march' have?
It includes features such as automated responses using LINE, segmented and scenario-based messaging, CRM analysis and re-visit inducement, reminder functions, and electronic medical record integration.
Who is the target audience for the seminar?
The target audience is the board chair (director), administrative director, and operational staff of medical institutions.
What are the benefits of implementing 'march'?
Implementing 'march' provides comprehensive support from the introduction to the operation, patient acquisition, and improvement of online medical consultations, reducing labor hours and enhancing patient retention, thereby ensuring more time to focus on patients.