Free Online Seminar: 'Online Consultation Workflow Design: Reducing Operational Hours by 30 Hours/Month and Increasing Return Rates by 1.8x'

## Free Online Seminar on May 28, 2026

Wrusty, Inc. (HQ: Shibuya-ku, Tokyo; CEO: Ryo Ueda), provider of the 'march' online consultation and patient acquisition operation system, will host a free online seminar titled 'Reducing Operational Hours by 30 Hours/Month and Increasing Return Rates by 1.8x: Workflow Design for Patient-Managed Online Consultations' on May 28, 2026. This seminar targets practicing and prospective doctors nationwide and will explain how to design workflows that enable patients to self-navigate, thereby improving clinic efficiency without increasing staff workload.

## The Root Cause of Inefficiency: Workflow Design

Many clinics face challenges after adopting online consultations, such as increased staff workload, complex booking/triage processes, and a lack of repeat visits. These issues are often not due to staff effort or poor communication, but rather the lack of a 'patient-friendly' navigation design.

In this seminar, Wrusty will share insights from supporting numerous medical institutions, explaining how to build a self-managed patient journey that has helped clinics reduce operational hours by 30 hours per month and increase return rates by 1.8x.

The seminar is free and requires prior registration, held via Zoom.

## Seminar Content Highlights
- Identifying common workflow pitfalls in medical institutions
- How to resolve points of patient confusion through design
- Structuring booking, triage, and payment processes
- Structural differences between clinics with high and low return rates
- Real-world case studies of achieving 30 hours of savings and 1.8x higher return rates
- Why clinics using 'march' achieve consistent results

## Recommended for
- Clinic owners/managers seeking operational efficiency
- Clinics where patients often make errors during booking/triage
- Medical institutions whose online consultations have not led to repeat visits
- Clinic managers looking to increase return rates without high advertising costs

## Seminar Details
- Title: 'Patient-Friendly Online Workflow Design: Achieving 50% Reduction in Staff Effort'
- Date: May 28, 2026 (Thursday), 19:00–20:00 (JST)
- Format: Online (Zoom)
- Cost: Free (Prior registration required)
- Target: Clinic directors, administrative managers, and operations staff
- Registration URL: https://march-cos.com/seminar/20260528/