WEBCAS Wins 'Leader' in Email Marketing and Web Survey Tools at ITreview Grid Award 2026 Summer

WOW WORLD Inc., a company that supports enterprises and organizations in enhancing customer experience (CX) through the development and provision of SaaS (headquartered in Shinagawa-ku, Tokyo; President & CEO: Kazuo Mino; hereinafter referred to as 'the company'), announces that its email delivery system 'WEBCAS e-mail' and its survey and form creation system 'WEBCAS formulator' have together won awards in four categories at the 'ITreview Grid Award 2026 Summer,' hosted by ITreview, an IT product review platform operated by IT Cloud Co., Ltd. (headquartered in Minato-ku, Tokyo; President & CEO: Genta Kurono).

About the 'ITreview Grid Award' and 'Leader' Designation

The ITreview Grid is a four-quadrant map that combines reviewer satisfaction ratings from ITreview with market awareness using a proprietary algorithm. Scores are calculated and maps created for each category defined by ITreview. The 'ITreview Grid Award' evaluates products based on this grid. Products with high satisfaction and high awareness are recognized as 'Leaders' each quarter and awarded a badge.

The 'ITreview Grid Award 2026 Summer' is based on review data collected on ITreview up to June 2026.

For more details and selection criteria, visit:

https://www.itreview.jp/award/2026_summer.html

Award Details

The 'WEBCAS' series offered by the company has been recognized as follows:

▼ Email Delivery System 'WEBCAS e-mail'

【Leader】

· Email Marketing Tools Category ※14 consecutive terms

· Email Delivery Category ※12 consecutive terms

Customer Feedback on 'WEBCAS e-mail' ※Excerpts from reviews published on ITreview

－ Almost no time lag even with mass delivery! Implementing it was truly the right decision. (General (Construction/Architecture) / Sales & Service)

Before adopting WEBCAS, we used RPA and manually sent hundreds or thousands of newsletters one by one, which took several hours. We also had no visibility into open or click-through rates after delivery, so we were just sending emails without insights. After implementing WEBCAS, we can now deliver large volumes of newsletters almost instantly with just one click on 'Immediate Delivery.' A task that used to take 3 hours now takes only 30 minutes. Additionally, we can now accurately track open and click-through rates, allowing us to redirect the time previously spent on delivery to analysis and refinement, significantly reducing wasted effort.

－ Supports diverse email operations across multiple departments (Software/SI / Maintenance & Operations)

Even with basic features, we can set sender and reply-to email addresses and use category management, enabling different types of emails (e.g., outage notifications, marketing emails, seminar invitations) to coexist in the same environment. The ability to add accounts via optional features allows flexible configuration for various scenarios.

We use the category management feature so that team members can quickly access past emails from their department. Using category filters, we’ve maintained zero delivery errors even with shared accounts. Additionally, since we conduct house-list distribution across departments, the shared use of opt-out lists—preventing potential complaints—is another attractive feature.

－ Support team with dedicated personnel (Information & Communications / Sales & Service)

We migrated from our previous service to WEBCAS e-mail due to service transition. The manuals were very clear and well-organized, allowing smooth setup and operation.

However, during the actual migration, on-site staff encountered specific questions and concerns. Each time, the support team promptly and carefully assisted us via email and remote support. They not only addressed technical issues but also empathetically responded to operational concerns, allowing us to proceed with the migration confidently.

Post-implementation, the system has been stable, and we find the robust support system to be a major strength of WEBCAS e-mail.

Read all reviews for 'WEBCAS e-mail' at:

https://www.itreview.jp/products/webcas-e-mail/reviews

WEBCAS e-mail Award Categories:

Email Marketing Tools: https://www.itreview.jp/categories/email-marketing

Email Delivery: https://www.itreview.jp/categories/email-delivery

▼ Survey & Form Creation System 'WEBCAS formulator'

【Leader】

· Form Creation Tools Category ※14 consecutive terms

· Web Survey Creation Tools Category ※14 consecutive terms

Customer Feedback on 'WEBCAS formulator' ※Excerpts from reviews published on ITreview

－ Easy to use even for beginners, and secure (Insurance / Marketing)

Our company has strict security policies, and few products meet our requirements. WEBCAS, however, provided peace of mind in terms of security. The survey forms are easy to create even for first-time users, and complex designs are possible for advanced needs.

We used it for insight surveys targeting new audiences, which helped inform strategic decisions and advertising messaging.

－ Useful across various marketing services (Other / Other Professionals)

The interface is intuitive and requires no manual reference. Beyond simple result viewing, it enables easy cross-analysis and diverse data analysis. With creativity, it can generate numerous marketing use cases.

A key benefit is the ability to easily understand customer preferences. This has allowed us to reevaluate sales and PR strategies, set measurable KPIs for marketing initiatives, and conduct more proactive outreach.

－ Built a shareholder benefit application site intuitively (Food & Beverage / Executive & Planning)

For shareholder benefit applications, we smoothly solved the challenge of creating a secure, restricted-access environment. By pre-registering shareholders’ ID and password-linked information in the system, we prevent incorrect entries and fraudulent applications from ineligible individuals. Thanks to intuitive operation and branching functions, internal