Provision of Co-browsing Solution 'Withdesk Browse' to Resona Bank and Saitama Resona Bank
Withdesk Inc. has launched its co-browsing solution, 'Withdesk Browse,' at Resona Bank and Saitama Resona Bank. This enables screen-sharing and remote support for website operations across all customer devices, providing a secure customer experience without requiring app installation, including masking capabilities for sensitive data.
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- 📰 Published: May 19, 2026 at 22:00
- 🔍 Collected: May 19, 2026 at 13:31
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Withdesk Inc. (Headquarters: Shinagawa-ku, Tokyo; CEO: Yuto Taguchi; hereafter 'Withdesk') has begun providing its co-browsing solution, 'Withdesk Browse,' part of the Digital Co-Experience platform 'Withdesk,' to Resona Bank, Ltd. (Headquarters: Osaka City, Osaka Prefecture; President: Kazuhiro Senda; hereafter 'Resona Bank') and Saitama Resona Bank, Ltd. (Headquarters: Saitama City, Saitama Prefecture; President: Shinichi Shinoto; hereafter 'Saitama Resona Bank').
■ Overview of Withdesk Browse Implementation
By adopting Withdesk Browse, Resona Bank and Saitama Resona Bank of the Resona Group will be able to offer co-browsing support for customers struggling with website procedures and operations. This allows for screen sharing and remote assistance on any customer device (PC, smartphone, or tablet). Co-browsing support will be initially utilized for guiding operations on the banks' 'My Gate' (internet banking) services, with plans to expand to other group banks in the future.
This implementation was chosen because it does not require customers to install any applications beforehand, allowing anyone to easily start co-browsing support without stress—especially for customers less comfortable with web operations. Additionally, the service allows operators to mask highly sensitive input content, such as passwords, ensuring secure customer service. The banks also valued the ability to share screens in real-time regardless of the device, which shortens the time required to understand issues and improves resolution rates.
Going forward, Withdesk remains committed to developing services that solve customer issues as quickly as possible and provide a secure customer experience through the Withdesk platform.
■ Comments from Resona Bank and Saitama Resona Bank
The Resona Group is engaged in transforming customer experiences by leveraging digital technology to realize its purpose: 'Plus for the future with Finance Plus.'
The implementation of Withdesk Browse is a significant step in ensuring that even as financial services become increasingly digitalized, they remain accessible and secure for each individual customer.
The Resona Group aims to create new value through financial DX, which combines digital technology with human expertise, to make a positive impact on the future for our customers and local communities.
■ Overview of Withdesk Browse Implementation
By adopting Withdesk Browse, Resona Bank and Saitama Resona Bank of the Resona Group will be able to offer co-browsing support for customers struggling with website procedures and operations. This allows for screen sharing and remote assistance on any customer device (PC, smartphone, or tablet). Co-browsing support will be initially utilized for guiding operations on the banks' 'My Gate' (internet banking) services, with plans to expand to other group banks in the future.
This implementation was chosen because it does not require customers to install any applications beforehand, allowing anyone to easily start co-browsing support without stress—especially for customers less comfortable with web operations. Additionally, the service allows operators to mask highly sensitive input content, such as passwords, ensuring secure customer service. The banks also valued the ability to share screens in real-time regardless of the device, which shortens the time required to understand issues and improves resolution rates.
Going forward, Withdesk remains committed to developing services that solve customer issues as quickly as possible and provide a secure customer experience through the Withdesk platform.
■ Comments from Resona Bank and Saitama Resona Bank
The Resona Group is engaged in transforming customer experiences by leveraging digital technology to realize its purpose: 'Plus for the future with Finance Plus.'
The implementation of Withdesk Browse is a significant step in ensuring that even as financial services become increasingly digitalized, they remain accessible and secure for each individual customer.
The Resona Group aims to create new value through financial DX, which combines digital technology with human expertise, to make a positive impact on the future for our customers and local communities.
FAQ
What are the benefits of implementing Withdesk Browse?
It requires no app installation, allowing customers to receive support smoothly while browsing the website. Additionally, a masking feature ensures privacy during the resolution process.
Are there any security concerns?
The service features a masking function that hides sensitive input fields such as passwords, ensuring that operators cannot view confidential information.
Are there any device limitations?
It supports real-time screen sharing across all devices, including PCs, smartphones, and tablets.