Withdesk Automate Tutorial Solution Provided to Yumecard Inc.

Withdesk Inc. (Headquarters: Shinagawa-ku, Tokyo, CEO: Yuto Taguchi, hereinafter 'Withdesk') has begun providing its tutorial solution 'Withdesk Automate' (hereinafter 'Withdesk Automate') to Yumecard Inc. (Headquarters: Hiroshima City, Hiroshima Prefecture, President: Kazuya Iwaki, hereinafter 'Yumecard'). ■ Overview of Withdesk Automate Introduction With Yumecard's introduction of Withdesk Automate provided by Withdesk, they will be able to offer tutorials that display operation guides for customers who have trouble with procedures and operations on their websites, regardless of the customer's device (PC, smartphone, tablet). Currently, tutorials are available on the Yumecard Web Application page, and the target scope is planned to be expanded sequentially. This introduction was made with the assessment that by displaying operation guides such as speech bubbles and pop-ups for complex procedures like inputting customer information and setting passwords required for credit card and loan card new applications, even individuals who are not web-savvy or are not good at web operations can complete the procedures themselves. Furthermore, since tutorials can be easily created with no-code from the management screen, the decision to introduce Withdesk Automate was made based on the evaluation of low operational burden. Going forward, Withdesk will strive for further service development to realize 'proactive customer service' that resolves customer issues as quickly as possible and improves customer satisfaction through Withdesk. ■ Comment from Yumecard Yumecard has introduced Withdesk Automate on its various card application pages with the aim of further supporting the confirmation of input content and smoothing out procedures. We expect that by displaying guides corresponding to input items, customer procedures will become smoother, leading to a reduction in the time required for card issuance. We will continue to strive to improve customer convenience. ■ About Yumecard Company Name: Yumecard Inc. Location: 3-3-1 Futabanosato, Higashi-ku, Hiroshima City, Hiroshima Prefecture Representative: Kazuya Iwaki Homepage: https://www.youmecard.jp/ ■ What is Withdesk? Withdesk is a customer service platform specializing in solving problems related to digital operations. It realizes 'proactive customer service' that resolves customer issues as quickly as possible and improves customer satisfaction. ■ What is Withdesk Automate? Withdesk Automate is a tutorial solution. A tutorial solution is a solution for customers to learn web operation methods by following operation guides displayed on a website. Company Name: Withdesk Inc. Location: VORT Gotanda 11F, 1-27-5 Nishi-Gotanda, Shinagawa-ku, Tokyo Representative: Yuto Taguchi Homepage: https://www.withdesk.com/