Call Answering Service "Office no Denwaban" Significantly Expands Reporting Methods; Notifications to LINE, Teams, Chatwork Now Completely Free

Valtec Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo), which operates the cloud PBX "MOT/TEL" with over 32,000 implementation実績 (track record), announces that its call answering service "Office no Denwaban" now allows operators to report the results of initial call handling via "LINE*1", "Microsoft Teams*2", and "Chatwork*3", in addition to conventional email and in-house chat. This feature is provided as a standard function without additional charge, supporting companies' DX promotion and rapid response systems.

*1 LINE is a registered trademark or trademark of LINE Yahoo Japan Corporation. *2 Microsoft Teams is a registered trademark or trademark of Microsoft Corporation. *3 Chatwork is a registered trademark or trademark of kubell Co., Ltd.

Overview of New Features

With this function, "Office no Denwaban" can now send the results of initial call handling to the following external chat tools as a standard feature:

- LINE - Microsoft Teams - Chatwork

In addition to traditional email notifications and notifications via the in-house chat tool "MOT/cha" within the cloud PBX "MOT/TEL", receiving initial call handling results through external chat tools that are used daily helps prevent oversight and ensures rapid response.

*Please consult separately for tools other than those listed above.

Effects of Adding External Chat Tools

By providing this function, the flexibility of chat-centric workflows for call handling will evolve.

● Traditional Challenges

- Call messages were sometimes shared via email, leading to oversight or delayed confirmation. - If the notification chat tool differed from existing communication tools, coordination was hampered.

● This Evolution

- Supports sending to external chats (LINE / Teams / Chatwork). - Allows checking messages using familiar tools used daily.

● Achievable Effects

- Wider range of notification options, further improving confirmation speed. - Strengthened response capabilities across teams and the entire organization. - Convenience of seamless integration into existing workflows.

Main Features and Use Cases

- Instant sharing with sales representatives on the go Immediately notifies LINE, Teams, or Chatwork of call messages from clients. Sales representatives can grasp the content even when out of the office and respond promptly.

*Notifications via "MOT/cha" and email are also still available as before.

- Call handling in a remote work environment Even when working from home, call transfer details can be received via chat, maintaining the same quality of service as in the office.

- Team information sharing and prevention of missed responses Sharing message content with multiple team members via chat enables visualization of response status. This helps prevent missed responses and duplicate efforts.

- Expedited customer support Inquiries can be immediately shared with relevant departments, contributing to improved response speed and customer satisfaction.

- Enhanced collaboration across multiple locations/stores Real-time sharing of call information among headquarters, branches, and stores. Enables smooth customer service regardless of location.

What is the Call Answering Service "Office no Denwaban"?

"Office no Denwaban" is a call answering service where specialized staff answer calls made to companies, block unnecessary sales calls, and only transfer necessary calls to the responsible person via internal extension or email notification. Chat messages are also possible upon request.

It supports call recording, history confirmation, customization of answering content, and call blocking, significantly reducing the effort and waste involved in call handling. A major feature is that transfer fees are not required.

In addition to weekdays, weekend plans are also available, supporting EC, retail, and administrative departments—companies with a high volume of calls—in "creating an environment where they can concentrate on their core business."

【Features of Call Answering Service "Office no Denwaban"】

- Customization Content to be heard and answers to questions can be customized for each customer.

- Service Quality High-quality and flexible call handling based on over 20 years of experience in call answering services.

- Reduced Wasteful Costs Sales calls are excluded from the call count. Transfer fees to the call center and handling charges are also free.

Service Details: https://www.mot-net.com/mottel/secretary_service

Linked with Cloud Phone "MOT/TEL"

"MOT/TEL" is a cloud-based phone service that uses an internet connection. It enables smartphones to make and receive calls using the office number, allowing phone calls to be handled anywhere with a smartphone, thereby improving the efficiency of call handling.

"Office no Denwaban"...