People Are Present, But Companies Lack the Efficient Work Methods of High Performers.

WAIOS Inc. announces the official launch of 'WAIOS AOS (WAIOS AI Operations Support),' an AI business support service built from business workflows, targeting white-collar operations in trading companies, wholesalers, and manufacturers, including sales administration, procurement, order processing, and administrative, accounting, and HR functions. The service supports workflow creation, process breakdown, role definition between humans and AI, ROI simulation, and AI implementation.

WAIOS will exhibit at the '25th Administration, HR & Accounting Week [Tokyo],' taking place from June 17, 2026.

AOS stands for AI Operations Support.

WAIOS's concept of AOS is not about introducing standalone AI chatbots or automation tools.

It is a philosophy of organizing a company's business workflows, work methods, tasks requiring human judgment, and tasks AI can support, to create an environment where AI supports daily operations.

WAIOS AOS is an AI business support service that does not begin with introducing AI tools. Instead, it first understands the client's current operations, organizes the workflow, and then designs and implements AI integration within daily tasks.

The design emphasizes human oversight—employees confirm and approve tasks—rather than allowing AI to make decisions, approvals, or executions autonomously.

In conjunction with this announcement, WAIOS Inc. will exhibit at the '25th Administration, HR & Accounting Week [Tokyo | June]' from Wednesday, June 17 to Friday, June 19, 2026, at Tokyo Big Sight, and will begin accepting consultations on WAIOS AOS and AI workflow diagnostics.

AI is implemented, but company operations don’t change

With the spread of generative AI, opportunities for individual employees to use AI for email drafting, meeting summary, document editing, and report creation have increased.

However, in many companies, business operations as a whole have not changed significantly despite AI adoption.

Employees who know how to use AI become faster, but their skills don’t spread to colleagues.

New hires aren’t properly trained.

Workflows break down across departments.

As a result, AI utilization often remains as the 'personal skill of capable individuals.'

What’s truly needed isn’t just giving every employee free access to AI.

Companies must systematically organize how tasks should be performed, where human judgment is required, and where AI can assist.

WAIOS AOS addresses this challenge by starting not with AI tool adoption, but with workflow organization—an approach defined as AI Operations Support.

Integrating AI into operations without replacing CRM or core systems

For many companies, immediately replacing core systems or existing business systems is not feasible.

Daily operations rely on multiple systems and documents, including sales management, accounting, order processing, attendance, Excel, email, and Teams.

CRM and SFA systems are effective for managing customer information and sales activities.

However, in Japanese corporate environments, existing business systems, Excel, email, forms, internal rules, and approval cultures are deeply intertwined, making it difficult to justify replacing entire systems.

Still, companies want to leverage AI to improve efficiency and productivity.

WAIOS AOS does not assume the replacement of CRM or core systems.

Instead, it leverages existing work environments—organizing workflows, distinguishing tasks requiring human judgment from those AI can support, and designing AI integration within current operations.

If CRM and SFA systems manage customer data and sales activities, WAIOS AOS serves as an AI Operations Support system that supports daily work methods according to each company’s unique workflows.

Fixing operations with AI—without breaking core systems or discarding existing processes.

This is WAIOS AOS’s vision of practical AI adoption.

Transforming high performers’ work methods into company standards

Many companies have people.

But they lack the efficient work methods of high performers.

Experienced and outstanding employees possess more than just knowledge.

They intuitively understand, upon seeing a case or request, the correct sequence of actions, whom to consult, where to pause for judgment, and where rework is likely.

WAIOS refers to this ability as 'work intuition.'

This intuition is difficult to convey through manuals alone.

Even verbal instruction doesn’t ensure immediate replication.

As a result, work quality varies by employee, leading to missed confirmations, rework, and over-reliance on seniors or supervisors for approvals.

WAIOS AOS is an AI business support service that systematizes these experienced employees’ work methods and intuition for company-wide use.

Key Features of WAIOS AOS

1. Business First, Not AI

Most AI implementations begin with selecting AI tools.

However, introducing AI without organizing workflows often leads to ad hoc usage—only skilled employees benefit, and AI use remains a personal skill.

WAIOS AOS first analyzes the client’s current operations and organizes the workflow.

Then, it designs AI integration by clearly defining where AI should assist and where human judgment is essential.

2. Supporting daily operations as AI Operations Support

WAIOS AOS is not merely a service for asking AI questions.

It is not a service where AI makes all decisions on behalf of employees.

AOS is a concept where AI supports the company’s daily operations.

Humans perform judgment and approvals, while AI supports tasks such as drafting, information organization, verification, document preparation, and workflow visualization.

Rather than placing AI outside operations, WAIOS AOS integrates it into daily workflows.

This is the essence of WAIOS AOS’s AI Operations Support.

3. Designed for human confirmation and approval

WAIOS AOS does not allow AI to make autonomous decisions, approvals, or executions.

AI is used to support human work.

Employees review AI-generated content, make corrections when necessary, and provide judgment and approval.

Final decisions remain with humans.

Because the design requires human oversight, WAIOS AOS is suitable for industries like manufacturing, trading, wholesale, and administrative departments, where accuracy and clear accountability are critical.

4. Compatible with existing systems

WAIOS AOS does not require immediate replacement of existing systems.

It is designed to work within the client’s current environment—Microsoft 365, Excel, business documents, existing systems, forms, and data storage locations.

For companies using Microsoft 365, integration with Teams, Outlook, and SharePoint can be considered.

WAIOS AOS is not limited to Microsoft 365.

It is an AI business support service that designs and implements AI integration based on a thorough understanding of the client’s existing operations, systems, documents, forms, and data storage.