Virtualex to Participate in AWS Japan's "Amazon Connect Customer x Generative AI Contact Center Experience Workshop"

Virtualex Consulting Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Hayato Maruyama; hereinafter referred to as Virtualex), part of the Virtualex Group, will participate as an AWS Certified Partner in the "Amazon Connect Customer x Generative AI Contact Center Experience Workshop" hosted by Amazon Web Services Japan LLC (hereinafter referred to as AWS Japan) on July 17, 2026 (Fri).

The use of generative AI in contact centers is no longer a "story of the future." In this workshop, you can experience the forefront of contact center transformation using Amazon Connect Customer and generative AI. From automating initial inquiries with AI, to mechanisms that support operators in real-time and simultaneously improve response quality and operational efficiency, to strategies for leveraging accumulated call data and customer feedback for business growth, you can experience the entire flow through lectures and live demonstrations.

As an AWS Certified Partner, Virtualex will deliver a lecture titled "Next-Generation CX Realized with Amazon Connect Customer ~Practice of Generative AI and Call Analysis~." We will introduce practical solutions that utilize Amazon Connect Customer and generative AI.

《Seminar Overview》

Event Name

Amazon Connect Customer x Generative AI Contact Center Experience Workshop

Organizer

Amazon Web Services Japan LLC

Date and Time

July 17, 2026 (Fri) 14:00 - 17:00

Participation Fee

Free

Venue

Amazon Web Services Japan LLC Azabudai Office (HND25) 36th Floor, Room 413 (1-3-1 Azabudai, Minato-ku, Tokyo, Azabudai Hills Mori JP Tower)

Agenda

14:00 - 14:05 Opening 14:05 - 14:20 The Forefront of Amazon Connect Customer x Generative AI Contact Centers 14:20 - 15:05 Next-Generation CX Realized with Amazon Connect Customer ~Practice of Generative AI and Call Analysis~ 15:05 - 15:15 Break 15:15 - 17:00 Experience Session & Networking (Live Demo Experience + Networking)

Click here to apply

*Applications will be accepted through the organizer's website.

*Registration for the AWS Connected Community is required to apply. Please set up your work email address and password.

Recommended for:

Call center operations managers and supervisors

Customer support department managers

Information systems department (contact center system personnel)

CX (Customer Experience) promotion staff

Customers who have already implemented or are considering implementing Amazon Connect Customer

Benefits of participating in this seminar:

Understand the latest use cases of contact centers x generative AI, such as automated initial response and operator support by AI.

Experience automated responses via voice bots and chatbots, as well as real-time voice analysis and summarization support through live demonstrations.

Learn how to leverage accumulated call data for business growth.

Experience practical solutions that lead to improved operational efficiency.

Network with AWS and Virtualex engineers and consult directly on your company's challenges.

Virtualex offers a wide range of services, including IT solutions for contact centers and customer support, CX and DX support, AI and automation support, and outsourcing. Please feel free to contact us if you have any challenges related to contact center operations or CX/DX promotion.

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About Virtualex Consulting Inc. (http://www.virtualex.co.jp)

Since its founding, Virtualex Consulting has focused on the "interface between companies and customers," offering services that integrate consulting, technology, and operations, primarily in the CRM domain. Based on the concept of customer success, "the success of our customers is the key to our own growth," we aim to achieve "Succession with You" – "Succession" meaning continuous success, not a one-time success, and "with You" meaning working alongside our customers, rather than just "for You." We are now further developing this concept to create new value at customer touchpoints through the co-creation of AI and humans, while supporting our clients' DX and digital shift in the CRM domain with a one-stop, accompanying approach from strategy planning to system implementation and operational support.

About Virtualex Group (http://www.vx-holdings.com)

The Virtualex Group, with approximately 1,000 employees in each company working as one, provides services leveraging their specialized knowledge to clients in a wide range of industries, including finance and insurance, IT and telecommunications, mail order and internet services, education, and government and local authorities. In June 2016, the company was listed on the Tokyo Stock Exchange Mothers Market (now the Growth Market).

Inquiries regarding this matter

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