VideoTouch Announces Joining PKSHA Group

VideoTouch Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Yuta Uesaka), which develops an education AI platform, announces that it will join the PKSHA group as a consolidated subsidiary of PKSHA Technology Inc. (Headquarters: Bunkyo-ku, Tokyo; CEO: Katsuya Uenoyama) following a partial stock acquisition by PKSHA, effective June 22, 2026.

PKSHA has also released timely disclosure/IR materials regarding this matter on June 18, 2026.

Through this group participation, we will further strengthen the value provided in the contact center domain, our starting point, and accelerate expansion into all fields where people directly create value, together with PKSHA. CEO Yuta Uesaka will continue to lead the management.

**Background and Purpose** Founded in 2013 and renamed VideoTouch Inc. in August 2022, our company has consistently worked to solve business challenges centered on human resource education in contact centers. Our platform is widely used by enterprise companies, including financial institutions, to support the management and improvement of service quality. Under the belief that 'the more AI handles routine tasks, the more human service quality becomes a company's competitive strength,' we have aimed to build an educational AI infrastructure that continuously enhances human response quality. The foundation of this is the contact center, where we currently offer three products: 'AI Monitoring' for automatic analysis and evaluation of interactions, 'VideoTouch' for on-demand learning, and 'AI Role-play' for interactive training. This creates an end-to-end cycle of 'measure, learn, train,' supporting communication quality improvement and business outcomes. In April 2025, we entered a capital and business alliance with PKSHA, advancing collaboration between our contact center education AI know-how and PKSHA's advanced AI technology. This group entry deepens that partnership. The resonance between our vision of 'AI supports, people shine' and PKSHA's vision of 'co-evolution of people and software' is at the core of this decision.

**Future Outlook** 1. Contact Center Domain: Completing the AI contact center value chain together. PKSHA has supported 'automation and knowledge management of customer support' in contact centers through its AI SaaS suite, including ChatAgent, VoiceAgent, FAQ, and PKSHA Speech Insight. Meanwhile, our three products—'AI Monitoring,' 'VideoTouch,' and 'AI Role-play'—handle the domain of 'measuring, learning, and training human response quality.' By becoming one group, we will establish a system that covers everything from automation to the quality improvement of human responses. 2. Expansion to Adjacent Areas: Bringing the 'Education AI Infrastructure' to all fields where people thrive. The quality improvement cycle of 'measure, learn, train,' honed in the contact center, is applicable to various fields where people directly create value. Going forward, we will combine our customer bases and technologies to expand our value proposition into corporate human resource development, delivering AI-powered training systems to a wide range of workplaces.