Mizuho Securities Implements VideoTouch and AI Roleplay, Converting Nearly 6 Hours of Training to On-Demand Video for 400 Contact Center Staff

VideoTouch Inc. announced that Mizuho Securities has implemented its on-demand learning platform 'VideoTouch' and AI role-playing service 'AI Roleplay' for its contact center training. This integration converted 5 hours and 50 minutes of traditional classroom lectures per training cycle into on-demand videos, freeing up trainers to provide individualized support. Furthermore, enabling multiple trainees to practice simultaneously reduced preparation and waiting times by 2 to 3 days. The AI-driven approach also mitigated the embarrassment typically associated with face-to-face roleplay, allowing approximately 400 operators across four locations to practice effectively at their own pace, thereby advancing the company's digital transformation (DX) initiatives.