U-CAN Co., Ltd. (Shinjuku-ku, Tokyo, President: Taiichi Shinagawa), which handles correspondence education, has released a short-term intensive e-learning course, "Customer Harassment Countermeasures Course," for corporations.

━━━━━━━━━━━━━━━━━━━━━ What is the Customer Harassment Countermeasures Course? ━━━━━━━━━━━━━━━━━━━━━ This course is a practical, specialized course that systematically covers everything from definitions, boundaries, danger detection, initial response, and organizational structure, in compliance with the Ministry of Health, Labour and Welfare guidelines and the Tokyo Anti-Harassment Ordinance. It visualizes "what constitutes customer harassment" through industry-specific examples such as excessive demands, prolonged restraint, intimidation/threats, and suggestions of SNS dissemination. Participants will acquire the judgment skills to act without hesitation in the field.

They will also acquire practical response skills that can be used immediately in the field, such as the four steps of initial response, safety assurance actions, police cooperation, and how to keep records. Furthermore, it explains how to build an organization that protects employees, including creating consultation flows, utilizing codes and signals, and mental care.

Instructor Kayoko Tomizawa, a former police officer and small and medium-sized enterprise management consultant, clearly introduces "safety and recurrence prevention perspectives" directly linked to practical work, based on her extensive field experience.

This course is ideal for those who are anxious about responding to customer harassment and companies that want to improve their manuals.

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Now is the time to prepare, the basics of customer harassment countermeasures 【Customer Harassment Countermeasures Course】

Videos: 17 (approx. 2 hours 21 minutes) Tests and exercises included Fee: 11,000 yen (tax included)

▼Course details here https://www.u-can.co.jp/nr260406e

*The release content is subject to change without notice. Please be aware in advance.

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◆Company Profile

Company Name: U-CAN Co., Ltd.

Head Office: 4-2-38 Takadanobaba, Shinjuku-ku, Tokyo

Representative: President Taiichi Shinagawa

Established: June 1954

Capital: 90 million yen

Business Activities: ・Opening correspondence courses for qualifications, hobbies, and practical skills

・Mail order sales of DVDs, CDs, books, daily goods, healthcare goods, and apparel

Corporate Website https://www.u-can.co.jp/houjin

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