transcosmos Conducts "AI Skill Enhancement Training" in South Korea Amidst the AI Agent Era

transcosmos has conducted training sessions on "Understanding and Field Application of AI Solutions" twice in South Korea to enhance employees' practical AI skills.

The training on "Understanding and Field Application of AI Solutions" was held in response to the emergence of AI agents, which can autonomously judge and execute tasks, as a new technology in customer service. The objective is to strengthen AI utilization skills across the organization and enable practical application in the field. The training specifically focused on deepening understanding of the company's proprietary AI solution series, "trans-AI," and acquiring practical skills that can be immediately utilized to improve consultation quality and optimize field operations. The training was conducted both online and offline, with participation from operations managers at centers in Seoul, Busan, Gwangju, and Daejeon.

During the training, participants shared insights on the shift towards AICC (AI Contact Center) in contact centers and the direction of AI application advancement. Training was provided on 14 types of AI solutions, including "trans-AI Voicebot" and "trans-AI Chat," voice and chat consultation automation solutions utilizing our proprietary LLM engine; "transpeech" and "trans-AI Assist," STT/TA-based consultation support and knowledge management solutions; "trans-AI Tutor" and "trans-AI QA," solutions for automating operator training and evaluation; VOC analysis solutions "trans-AI cVOC" and "trans-AI eVOC"; and the multilingual interpretation chat consultation solution "trans-AI Multilanguage Chat."

Currently, AI agents are driving changes in the customer service environment, and the ability of employees to effectively apply them to their work is becoming increasingly important. transcosmos in South Korea will continue to combine field expertise with AI technology to contribute to operational efficiency and service quality improvement.

At transcosmos Korea, we plan and execute AI Transformation (AX) in the customer support domain for our client companies by leveraging our proprietary AI technologies. By integrating generative AI and advanced data analysis technologies into business operations, we support the innovation of customer touchpoint operations. We provide optimized, tailor-made solutions across various business areas, including contact center services centered on AICC, IT, marketing, EC, field services, and education (Class Cloud).

* transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.

* Other company names, product/service names mentioned are registered trademarks or trademarks of their respective companies.

(About transcosmos inc.)

Since its founding in 1966, transcosmos has strived to enhance the competitiveness of its client companies by providing higher value services through the fusion of excellent human resources and cutting-edge technological capabilities. Currently, we provide services that support our client companies' business processes in both cost optimization and sales expansion, with 187 bases in 36 countries and regions, primarily in Asia. In line with the global expansion of the EC market, we also offer a global EC one-stop service that delivers our client companies' excellent products and services to consumers in 46 countries and regions worldwide. transcosmos faces customers and society, and together we will think, challenge, and achieve from concept to execution. https://www.trans-cosmos.co.jp