transcosmos will hold an online seminar titled "What Makes a Successful Contact Center Different? The Current State of Operations Connecting Basic to DX, and the First Step" on Tuesday, July 28.

Resolve your confusion: "Where should I start improving?"

KEY FIGURES

15:00～15:45
15:00～15:45

Inherited a contact center, you see the issues but can't take actionーー.

This seminar will systematically organize operational structure, KPIs, and data utilization, starting with changes in customer behavior.

It will unravel common stumbling blocks and specific improvement measures, clarifying the "first step" towards problem-solving.

Seminar Highlights

● Explanation of common KPIs and steps for initiatives to achieve KPI targets

● Understand the gap with the latest contact centers and organize your company's challenges

● Specific solution approaches for on-site improvement and overall optimization

This seminar is for:

● Decision-makers for contact centers at companies outsourcing to BPO providers

● Managers and above at companies operating their own contact centers

● Personnel newly assigned to CC/CS departments

● Seminar Overview

Date and Time: Tuesday, July 28, 2026, 15:00 - 15:45

Venue: Online (ZOOM)

※This seminar will be conducted online only (no in-person attendance).

※After registration, a viewing URL and password will be sent one hour before the start.

Participation Fee: Free (advance registration required)

Organizer: transcosmos inc.

Application URL: https://www.trans-cosmos.co.jp/seminar/260728.html

※This seminar is for corporate clients only. Applications from individual customers will not be accepted.

※If the number of applications is high, a lottery will be held.

※We kindly ask that individuals involved with companies that are presenting or offer similar services to ours refrain from applying.

● Program

Opening Remarks

An easy-to-understand explanation covering the basic structure of contact centers, the latest trends, and the desired state, including KPI concepts, on-site challenges, practical steps, and how to overcome the "first hurdle."

※Please note that seminar content may be subject to change without prior notice.

※transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.

※Other company names and product/service names mentioned are registered trademarks or trademarks of their respective companies.

(About transcosmos inc.)

Since its founding in 1966, transcosmos has strived to enhance the competitiveness of its client companies by providing higher value-added services through the fusion of excellent human resources and cutting-edge technological capabilities. Currently, with 187 bases in 36 countries and regions, primarily in Asia, we provide services that support our client companies' business processes in both cost optimization and sales expansion. Furthermore, in line with the global expansion of the EC market, we provide a global EC one-stop service that delivers our clients' excellent products and services to consumers in 46 countries and regions worldwide. transcosmos will face our customers and society, and together we will think, challenge, and achieve from concept to execution. https://www.trans-cosmos.co.jp

FACT BOX

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  • Category: セミナー