Waroom Launches On-call Feature: Shifting Incident Response from Individuals to Teams
Topotal Inc. has announced the launch of an on-call feature for its incident management platform 'Waroom,' set for official release on June 1, 2026. An open beta version is available starting today, April 14, to help reduce engineer burnout and automate incident response rotations.
📋 Article Processing Timeline
- 📰 Published: April 14, 2026 at 22:20
- 🔍 Collected: April 14, 2026 at 14:01
- 🤖 AI Analyzed: April 19, 2026 at 16:36 (122h 35m after Collected)
Topotal Inc. (Headquarters: Koto-ku, Tokyo; CEO: Narimichi Takamura; hereafter Topotal) is pleased to announce that it will launch the on-call feature for its incident management platform 'Waroom' on June 1st. Furthermore, this feature will be available as an open beta starting today, April 14, 2026.
Background
As engineering organizations expand and services shift to 24/365 operations, the concentration of incident responses on specific engineers has made the risks of burnout and personalization increasingly severe. To address these challenges, Waroom On-call provides rotation management, phone notifications, escalation, and automatic recording of response history in a one-stop solution, supporting a sustainable incident response structure.
Overview of Waroom On-call
The Waroom on-call feature is an optional feature that can be added to the Team Plan and Pro Plan for a monthly fee of 40,000 JPY (excluding tax). It can be used at a flat rate regardless of the number of members. In the future, we also plan to provide a Waroom On-call plan that allows the use of the on-call feature standalone.
Feature Name: Waroom On-call
Provision Format: Optional feature
Price: 40,000 JPY per month (excluding tax)
Open Beta Provision: Starts April 14, 2026
Official Release: Starts June 1, 2026
Features of Waroom On-call
Set up duty management without hesitation and start operating immediately
From team creation to notification condition settings, you can start operation without hesitation through a sequential 4-step guide. With weekly rotations, duties alternate automatically, and if absence periods (single, weekly, monthly) are pre-registered, the next person in charge automatically takes duty.
Just answer the alert notification phone and press '1' to connect to response initiation
When an incident occurs, a phone call with Japanese voice guidance goes to the person on duty. Pressing '1' completes the response and transitions the incident to 'in-progress'. If there is no answer, it automatically escalates, repeats, and hands over to a Fallback.
Automatically record who received the call when, and what actions were taken
All events within a session, such as making calls, answering, escalating, and skipping, are automatically recorded as activity logs. Because it is linked to the incident, no separate tools are needed for retrospective review and prevention of recurrence.
For details, please check https://waroom.com/on-call.
About the Waroom On-call Feature Open Beta
The open beta is a program where you can try out the Waroom on-call feature in an actual operational environment before its official release. Feedback received during the open beta period will be utilized for improvements towards the official release.
Provision Period: April 14, 2026 – May 31, 2026
Eligibility: Available to anyone
Cost: Free
Application Method: Please apply from https://waroom.com/trial
After applying, a representative will contact you within 3 business days.
Inquiries regarding Waroom
For document requests, trials, or questions regarding the on-call feature for Waroom, please contact us via the form below.
Inquiries: https://waroom.com/trial
About Topotal
Under the mission of 'Creating margin through software,' we operate a business centered on SRE. We provide 'SRE as a Service,' which directly improves customer development and operational challenges, and the incident management SaaS 'Waroom,' which streamlines everything from preparation to retrospective review of incident response, realizing an environment where engineers can focus on service improvement.
Topotal Inc.
Location: Ariake Park Building 20F, 3-7-11 Ariake, Koto-ku, Tokyo 135-0063
Founded: June 2020
Representative: CEO Narimichi Takamura
Business description: SRE technical support services and product development
Certification: Information Security Management System (ISMS)
Background
As engineering organizations expand and services shift to 24/365 operations, the concentration of incident responses on specific engineers has made the risks of burnout and personalization increasingly severe. To address these challenges, Waroom On-call provides rotation management, phone notifications, escalation, and automatic recording of response history in a one-stop solution, supporting a sustainable incident response structure.
Overview of Waroom On-call
The Waroom on-call feature is an optional feature that can be added to the Team Plan and Pro Plan for a monthly fee of 40,000 JPY (excluding tax). It can be used at a flat rate regardless of the number of members. In the future, we also plan to provide a Waroom On-call plan that allows the use of the on-call feature standalone.
Feature Name: Waroom On-call
Provision Format: Optional feature
Price: 40,000 JPY per month (excluding tax)
Open Beta Provision: Starts April 14, 2026
Official Release: Starts June 1, 2026
Features of Waroom On-call
Set up duty management without hesitation and start operating immediately
From team creation to notification condition settings, you can start operation without hesitation through a sequential 4-step guide. With weekly rotations, duties alternate automatically, and if absence periods (single, weekly, monthly) are pre-registered, the next person in charge automatically takes duty.
Just answer the alert notification phone and press '1' to connect to response initiation
When an incident occurs, a phone call with Japanese voice guidance goes to the person on duty. Pressing '1' completes the response and transitions the incident to 'in-progress'. If there is no answer, it automatically escalates, repeats, and hands over to a Fallback.
Automatically record who received the call when, and what actions were taken
All events within a session, such as making calls, answering, escalating, and skipping, are automatically recorded as activity logs. Because it is linked to the incident, no separate tools are needed for retrospective review and prevention of recurrence.
For details, please check https://waroom.com/on-call.
About the Waroom On-call Feature Open Beta
The open beta is a program where you can try out the Waroom on-call feature in an actual operational environment before its official release. Feedback received during the open beta period will be utilized for improvements towards the official release.
Provision Period: April 14, 2026 – May 31, 2026
Eligibility: Available to anyone
Cost: Free
Application Method: Please apply from https://waroom.com/trial
After applying, a representative will contact you within 3 business days.
Inquiries regarding Waroom
For document requests, trials, or questions regarding the on-call feature for Waroom, please contact us via the form below.
Inquiries: https://waroom.com/trial
About Topotal
Under the mission of 'Creating margin through software,' we operate a business centered on SRE. We provide 'SRE as a Service,' which directly improves customer development and operational challenges, and the incident management SaaS 'Waroom,' which streamlines everything from preparation to retrospective review of incident response, realizing an environment where engineers can focus on service improvement.
Topotal Inc.
Location: Ariake Park Building 20F, 3-7-11 Ariake, Koto-ku, Tokyo 135-0063
Founded: June 2020
Representative: CEO Narimichi Takamura
Business description: SRE technical support services and product development
Certification: Information Security Management System (ISMS)