Tomorrow Net's 'CAT.AI Multi-AI Agent for Voice' Adopted by ipet Insurance for Insurance Claim Document Requests

Tomorrow Net Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo; President: Chang-Jin Lee; hereinafter 'Tomorrow Net') announces that ipet Insurance Co., Ltd. (Headquarters: Koto-ku, Tokyo; President and Representative Director: Atsuko Yasuda; hereinafter 'ipet Insurance') will fully implement the AI-powered conversational automation system 'CAT.AI Multi-AI Agent for Voice' starting in April 2026, aiming to improve customer convenience by providing 24/7, 365-day support for insurance claim document requests. *ipet Insurance has renewed its corporate logo in conjunction with its company name change on April 1, 2026. The new design is used here in advance.

Background of Implementation In recent years, the expansion of the pet insurance market has led to an increase in inquiries from policyholders. While ipet Insurance previously handled requests for insurance claim documents via its call center, maintaining a stable reception system became a challenge. Additionally, as reception was limited to business hours, there was a growing need from customers to complete procedures at any time, including nights and holidays. Against this backdrop, the company sought to establish a system that would allow customers to complete requests for claim documents 24/7, 365 days a year, regardless of time or location, while ensuring stable operation of call center tasks. ■ Key Features of the Implementation The 'CAT.AI Multi-AI Agent for Voice' was selected based on the following strengths: • CX-Oriented Scenario Design: The scenario is designed to guide users through the process without confusion, enabling natural, stress-free interaction and enhancing the customer experience (CX). • Smooth Procedures via Voice and Chat Integration: By accessing a chat interface via a URL sent via SMS during a call, users can combine voice guidance with screen operations. Items prone to voice recognition errors, such as addresses and names, can be entered via text, ensuring accurate and smooth processing. • 24/7, 365-Day Automated Response with No Wait Time: The AI responds even outside business hours or during peak times, allowing customers to request claim documents at any time. Figure: Usage Image of 'CAT.AI Multi-AI Agent for Voice' at ipet Insurance

① Seamless transition to SMS while on the phone (simultaneous use of chat and voice). ② Opening the SMS message. ③ Entering the address for document delivery. Entering address and name information...