Tama Plaza Terrace and Minatomirai Tokyu Square Introduce "Lost Item Cloud find"
Key facts
- Tama Plaza Terrace and Minatomirai Tokyu Square Introduce "Lost Item Cloud find"
- Tokyu Malls Development has introduced 'Lost Item Cloud find' at two facilities to streamline lost property management, handling 1,000 items monthly with image matching and a multilingual chat service.
- Source: PR Times
- Date: April 2, 2026
Direct answer
Tokyu Malls Development has introduced 'Lost Item Cloud find' at two facilities to streamline lost property management, handling 1,000 items monthly with image matching and a multilingual chat service.
- Citation
- Tama Plaza Terrace and Minatomirai Tokyu Square Introduce "Lost Item Cloud find" (April 2, 2026), PR Times
- Source
- PR Times
- Date
- April 2, 2026
Tokyu Malls Development has introduced 'Lost Item Cloud find' at two facilities to streamline lost property management, handling 1,000 items monthly with image matching and a multilingual chat service.
📋 Article Processing Timeline
- 📰 Published: April 2, 2026 at 19:00
- 🔍 Collected: April 2, 2026 at 14:30
- 🤖 AI Analyzed: April 21, 2026 at 05:40 (447h 9m after Collected)
Tokyu Malls Development Corporation (Headquarters: Shibuya-ku, Tokyo, President: Koji Koyama, hereinafter "Tokyu Malls Development") introduced the "Lost Item Cloud find" provided by find Inc. (Headquarters: Minato-ku, Tokyo, CEO: Akira Takashima, hereinafter "find") at its commercial facilities "Tama Plaza Terrace" and "Minatomirai Tokyu Square" starting April 1, 2026.
In addition, from May onwards, it is scheduled to be sequentially introduced to "Kohoku TOKYU S.C.", "Aobadai Tokyu Square", "Musashi-Kosugi Tokyu Square", and "Gotanda Tokyu Square".
◆ Background of Introduction
At "Tama Plaza Terrace" and "Minatomirai Tokyu Square", security and information staff previously managed approximately 1,000 lost items per month using handwritten lists, and handled inquiries via phone or at the counter.
Because of this, it took time to search for lost items based on information provided by customers, which was a challenge.
With the "Lost Item Cloud find", it is possible to register images of lost items and match them during inquiry responses. This was introduced with the expectation of streamlining lost item management operations and providing better service to customers.
◆ Multilingual "find chat"
This is a chat function aimed at providing wonderful hospitality to everyone living in or visiting Japan. No app installation is required; users can start chatting immediately on their browser after simple email authentication.
It supports major languages: Japanese, English, Chinese (Simplified), and Korean, making it possible to handle inquiries across language barriers.
1. Operating Hours
Reception: 24 hours
Response: 9:00 to 22:00 *New inquiries after 21:00 will be answered sequentially after 9:00 the next morning.
2. Target Lost Items
Lost items kept at each facility of "Tama Plaza Terrace" and "Minatomirai Tokyu Square".
3. How to Use
Please access "find chat" from the "Facility Information" page on each facility's website.
Tama Plaza Terrace: https://www.tamaplaza-terrace.com/
Minatomirai Tokyu Square: https://www.minatomirai-square.com/
In addition, from May onwards, it is scheduled to be sequentially introduced to "Kohoku TOKYU S.C.", "Aobadai Tokyu Square", "Musashi-Kosugi Tokyu Square", and "Gotanda Tokyu Square".
◆ Background of Introduction
At "Tama Plaza Terrace" and "Minatomirai Tokyu Square", security and information staff previously managed approximately 1,000 lost items per month using handwritten lists, and handled inquiries via phone or at the counter.
Because of this, it took time to search for lost items based on information provided by customers, which was a challenge.
With the "Lost Item Cloud find", it is possible to register images of lost items and match them during inquiry responses. This was introduced with the expectation of streamlining lost item management operations and providing better service to customers.
◆ Multilingual "find chat"
This is a chat function aimed at providing wonderful hospitality to everyone living in or visiting Japan. No app installation is required; users can start chatting immediately on their browser after simple email authentication.
It supports major languages: Japanese, English, Chinese (Simplified), and Korean, making it possible to handle inquiries across language barriers.
1. Operating Hours
Reception: 24 hours
Response: 9:00 to 22:00 *New inquiries after 21:00 will be answered sequentially after 9:00 the next morning.
2. Target Lost Items
Lost items kept at each facility of "Tama Plaza Terrace" and "Minatomirai Tokyu Square".
3. How to Use
Please access "find chat" from the "Facility Information" page on each facility's website.
Tama Plaza Terrace: https://www.tamaplaza-terrace.com/
Minatomirai Tokyu Square: https://www.minatomirai-square.com/
FAQ
Which company introduced the 'Lost Item Cloud find' at Tama Plaza Terrace and Minatomirai Tokyu Square on April 1, 2026?
Tokyu Malls Development Corporation introduced the 'Lost Item Cloud find' at Tama Plaza Terrace and Minatomirai Tokyu Square on April 1, 2026.
What service provided by find Inc. was implemented to improve lost item management at Tokyu's commercial facilities?
The 'Lost Item Cloud find' service provided by find Inc. was implemented to improve lost item management at Tokyu's commercial facilities.
How many lost items were managed monthly at Tama Plaza Terrace and Minatomirai Tokyu Square before the new system was introduced?
Approximately 1,000 lost items per month were managed at Tama Plaza Terrace and Minatomirai Tokyu Square before the new system was introduced.
What languages does the multilingual 'find chat' support for lost item inquiries at the Tokyu facilities?
The multilingual 'find chat' supports Japanese, English, Chinese (Simplified), and Korean for lost item inquiries at the Tokyu facilities.
When is the 'Lost Item Cloud find' scheduled to be introduced at Kohoku TOKYU S.C. and Aobadai Tokyu Square?
The 'Lost Item Cloud find' is scheduled to be introduced at Kohoku TOKYU S.C. and Aobadai Tokyu Square starting in May 2026.