INTEC Launches 'Co-Creation System Operation Service' to Eliminate Silos and Dependency on Individuals in IT Departments

INTEC Inc. (Headquarters: Toyama City, Toyama Prefecture; President: Shuzo Hikita; hereinafter 'INTEC'), a member of the TIS INTEC Group, announces the launch of its 'Co-Creation System Operation Service,' effective March 27, 2026. This service combines over 30 standardized operation menus, hands-on consulting support from engineers, and a centralized management platform for IT system operations. The 'Co-Creation System Operation Service' is designed to resolve structural challenges common in IT departments, such as over-reliance on specific individuals, information silos across organizations and systems, and increased operational burdens due to repetitive, inefficient tasks, ultimately enabling stable and productive IT system operations. The service offers a comprehensive menu of over 30 options and can be implemented in as little as one month using proven standard processes.

Background As companies advance their digital transformation (DX) and cloud migration, IT departments are expected to play increasingly sophisticated and strategic roles. However, many companies face operational challenges, such as being overwhelmed by daily troubleshooting and routine tasks, leaving little time for improvement or planning, or struggling to explain operational costs to management due to a lack of transparency. In response, INTEC recognized the need for a 'co-creation' approach that goes beyond simple outsourcing—one that works alongside the operational team to identify issues and drive continuous improvement. This led to the development of the 'Co-Creation System Operation Service,' which integrates standardized menus, hands-on consulting, and a centralized management platform. Overview of the 'Co-Creation System Operation Service' 1. Over 30 Standardized Operation Menus Based on INTEC's over 30 years of operational experience, the service offers a selection of over 30 standardized system operation menus tailored to a company's specific environment and requirements. With proven processes, implementation is possible in as little as one month, ensuring stable operations free from individual dependency and providing a clear pricing structure that allows staff to focus on improvement and planning.

IT Service Management Service request reception, incident management, problem management, change management, etc. IT System Management Monitoring/detection, failure response (primary/secondary), backup operations, job management, etc.