INTEC Launches 'Co-Creation System Operation Service' to Eliminate Silos and Dependency on Individuals in IT Departments

INTEC Inc. (Headquarters: Toyama City, Toyama Prefecture; President: Shuzo Hikita; hereinafter 'INTEC'), a member of the TIS INTEC Group, announces the launch of its 'Co-Creation System Operation Service,' effective March 27, 2026. This service is designed for corporate IT departments and combines over 30 standardized operation menus, hands-on consulting support from engineers, and centralized information management via an operation platform. The 'Co-Creation System Operation Service' addresses structural challenges frequently found in IT departments, such as over-reliance on specific individuals, information silos across organizations and systems, and increased operational burdens due to repetitive, inefficient routine tasks, ultimately enabling stable and productive IT system operations. The service features a comprehensive menu of over 30 options and can be implemented in as little as one month using proven standard processes.

Background As companies advance their DX initiatives and shift toward the cloud, IT departments are increasingly expected to play more sophisticated and strategic roles. However, many companies face operational challenges, such as being overwhelmed by daily troubleshooting and routine tasks, which prevents them from focusing on improvements and planning, or struggling to explain operational costs to management due to a lack of transparency. In light of these issues, INTEC determined that a 'co-creation' approach—where the service provider works alongside the operational team to identify challenges and drive continuous improvement, rather than simply outsourcing tasks—is essential. Consequently, the company developed the 'Co-Creation System Operation Service,' which integrates a selection of over 30 standard operation menus, hands-on engineer consulting, and an operation platform for centralized information management. Overview of the 'Co-Creation System Operation Service' 1. Over 30 Selectable Standard Operation Menus Based on INTEC's more than 30 years of operational experience, the service offers a systematic menu of over 30 system operation options, allowing companies to select what they need based on their specific environment and requirements. With proven standard processes, implementation is possible in as little as one month, ensuring stable operations free from individual dependency and providing a clear pricing structure that allows staff to focus on improvement and planning tasks.

IT Service ManagementService request reception, incident management, problem management, change management,IT System ManagementMonitoring/detection, failure response (primary/secondary), backup operations, job management, ...