Thinca's 'Kai-Kura' Recognized as a Key Information Infrastructure Supporting Nextage's Data-Driven Management

Thinca Inc. (Headquarters: Chiyoda-ku, Tokyo; CEO: Takahiro Ejiri), developer and provider of the AI communication integration platform 'Kai-Kura,' is pleased to announce that a case study of 'Kai-Kura' has been featured in the 'Integrated Report' published by Nextage Co., Ltd. (Headquarters: Nagoya, Aichi; Chairman and President: Yasuharu Hirota).

Nextage has implemented 'Kai-Kura' to centralize conversation data with customers and improve Customer Satisfaction (CS). Furthermore, starting in 2026, the company introduced a 'call recording function' across the entire organization, combining it with AI-powered summarization and analysis to standardize response quality and strengthen risk management.

In the integrated report, 'Kai-Kura' is highlighted as a key measure for realizing the 'data-driven management' promoted by the company, seamlessly connecting stores, headquarters, and management.

The report identifies three main values brought by Kai-Kura:
(1) Improvement of CS and standardization of response quality: By utilizing AI-driven automatic summarization and analysis, the company can quickly and accurately grasp customer needs and concerns, minimizing variations in response quality across stores and staff.
(2) Strengthening governance and risk management: In the event of a trouble, call recordings allow for rapid fact-checking. By developing an advanced risk detection system combined with AI analysis, the company strengthens its overall risk management.
(3) Ensuring psychological safety for employees: Objective records of conversations create an environment where employees can work with peace of mind, contributing to a better workplace.

'Kai-Kura' is an AI communication integration platform that manages all customer interactions—including phone, in-person, email, SMS, and LINE—in the cloud. Since its launch in August 2014, it has achieved a retention rate of 99.7% and has been adopted by over 3,200 companies and 6,400 locations.