Thinca Releases AI Important Conversation Detection Feature for AI Communication Integration Platform "Kaiclara"

Thinca Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director & CEO: Takahiro Ejiri; hereinafter "Thinca"), developer and seller of the AI communication integration platform "Kaiclara," will begin offering its new generative AI-powered feature, the "Important Conversation Detection Feature," free of charge (※1) starting March 30, 2026.

This feature uses AI to automatically analyze and identify conversations containing "important matters" pre-configured by the user, based on transcription data from phone calls and in-person business meetings. In response to the growing demand for compliance adherence and stronger governance, it automatically extracts specific scenarios directly tied to contracts—such as "important matter explanations" and "insurance briefings" in the automotive and real estate industries. This reduces the workload of verification tasks while enabling early detection of missed important items, providing strong support for building a compliance framework across the entire organization. (※1) Customers currently using Kaiclara AI features can use this at no additional cost.

Background and Purpose Behind the Development of the "Important Conversation Detection Feature" Kaiclara has previously promoted the visualization of conversations through call recording and transcription of phone calls and in-person meetings. In recent years, as compliance adherence and governance establishment have become increasingly important, client companies have voiced concerns such as: "Recording data has grown so vast that it takes too much time to find specific important conversations" and "It's difficult to check every case to ensure new staff are explaining things correctly."

The "Important Conversation Detection Feature" was developed to address these on-site verification costs and psychological burdens using AI. By having AI automatically select "conversations worth reviewing," managers can provide efficient feedback, while frontline staff can focus on customer interactions with confidence. Key Features and Benefits of the "Important Conversation Detection Feature" This feature uses AI to analyze audio and automatically label "which conversations are important" based on pre-defined conditions.

(1) Advanced Customization Settings Tailored to Business Rules A two-tier structure of "Category > Condition" allows users to create judgment criteria optimized for their own business workflows. By combining "required keywords," it achieves highly accurate detection that covers industry-specific terminology and a wide variety of phrasings.

(2) A UI That Instantly Shows "What Was Discussed" on the List Screen Conversations flagged as important are automatically displayed with classification labels such as "Important Matter Explanation" or "Next Appointment" in the history list. This eliminates the need to open individual detail screens—simply scrolling through the list lets users instantly grasp "which customer had what kind of important interaction."

Thinca will continue to leverage Kaiclara to maximize the quality of communication between businesses and customers through AI, supporting the business growth of all its clients.

About Kaiclara "Kaiclara" is an AI communication integration platform that manages customer "conversations" in the cloud. It organizes the communication history of various channels—including phone, email, SMS, and LINE—on a per-customer basis. Since anyone beyond the assigned representative can accurately understand past interactions, it prevents over-reliance on individuals and creates an environment where anyone can provide high-quality customer service. Calls can be recorded without time limits regardless of whether they are made via landline or mobile phone, and generative AI automatically transcribes and summarizes the recordings. In addition, AI automatically identifies "conversations with potential complaints or customer harassment" and "service quality"...