Shinka Releases AI Important Conversation Judgment Feature for AI Communication Integration Platform "Kaikura"

Shinka Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director, President & CEO: Takahiro Ejiri; hereinafter referred to as "Shinka"), which develops and sells the AI communication integration platform "Kaikura," will begin offering the new generative AI-powered "Important Conversation Judgment Feature" free of charge (*1) from March 30, 2026.

This feature automatically analyzes and judges conversations containing "important matters" set in advance by the user, based on transcribed data from phone calls and in-person consultations. In response to the recent trend of compliance adherence and strengthened management, it automatically extracts specific scenes directly related to contracts, such as "important matter explanations" and "insurance guidance" in industries like automotive and real estate. This will reduce the man-hours for confirmation tasks, enable early detection of missed important matters, and strongly support the establishment of a compliance system for the entire organization.

(*1) Customers currently using Kaikura AI features can use this without additional cost.

Background and Purpose of "Important Conversation Judgment Feature" Development

Until now, "Kaikura" has promoted the visualization of conversations through recording and transcription of calls and in-person consultations. Furthermore, in recent times, strong demands for compliance adherence and governance establishment have arisen, leading to feedback from adopting companies such as "Recorded data has become enormous, making it time-consuming to find specific important conversations," and "It is difficult to check all cases to see if new staff members are explaining correctly."

This "Important Conversation Judgment Feature" was developed to solve these on-site confirmation costs and psychological burdens with AI. By having AI self-select "conversations that should be listened to," managers can provide efficient feedback, and an environment is created where frontline staff can confidently focus on customer support.

Main Features and Benefits of the "Important Conversation Judgment Feature"

This feature allows AI to analyze audio and automatically label "which conversations are important" based on predefined conditions.

(1) Advanced Customization Settings Tailored to Business Rules

With a two-tier structure of "Classification > Conditions," you can create judgment criteria optimized for your company's business flow. The combination of "Required Keywords" enables highly accurate judgments that cover industry-specific terminology and diverse phrasing.

(2) UI that Instantly Shows "What the Conversation is About" on the List Screen

Conversations judged as important are automatically displayed with classification labels such as "Important Matter Explanation" and "Next Appointment" in the history list. This eliminates the need to open detailed screens, allowing users to instantly grasp "with which customer, and what kind of important interaction occurred" simply by scrolling through the list.

Shinka will continue to maximize the quality of communication between companies and customers through AI via "Kaikura," and support the business growth of all customers.

About Kaikura

"Kaikura" is an AI communication integration platform that manages customer "conversations" in the cloud. It organizes the history of various communication methods such as phone calls, emails, SMS, and LINE for each customer. This allows even non-representatives to accurately understand the background, preventing siloing and realizing an environment where anyone can provide high-quality customer support.

Calls can be recorded without time limits, regardless of whether they are made on a landline or mobile phone, and generative AI automatically transcribes and summarizes the recorded data. In addition, AI also automatically... (text is truncated) for "conversations with potential complaints or harassment" and "response quality."