Terrasky Joins Salesforce Forward Deployed Engineering Partner Network to Expand Agentforce Success

Terrasky receives advanced engineering expertise from Salesforce to help enterprises bridge the gap between AI aspirations and real-world outcomes by combining their unique business IP with technical rigor and specialized training.

Terrasky Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Representative Director, CEO & President: Shuya Sato; hereinafter Terrasky) announced its participation in the newly unveiled Salesforce Forward Deployed Engineering (FDE) Partner Network. As a partner with proven success in delivering Agentforce, Terrasky becomes part of a select network of companies that leverage the deep knowledge, specialized skills, and professional training of Salesforce's internal teams to help enterprises turn their AI agent visions into reality.

As enterprises evolve into agentic enterprises, the experimental phase of AI is over, and the demand for concrete business outcomes has increased. However, significant execution gaps remain. Many companies are still in the "trial point solution stage" and have not scaled to a level usable in actual business operations. The Salesforce FDE Partner Network addresses this gap by providing the advanced engineering capabilities needed to handle complex security environments and proprietary data challenges.

As a specially certified partner, Terrasky prioritizes technical rigor and production outcomes, helping customers achieve the following:

● Advanced Technology Integration: Mapping complex, fragmented data structures to provide the necessary context and permission architecture for AI agents to operate safely.

● Regulatory Environment Reinforcement: Building AI guardrails that meet strict security standards in industries where incorrect responses can have irreversible consequences.

● System Orchestration: Constructing the integration foundation—including integrations, APIs, and data pipelines—needed for AI agents to function across the entire operational environment.

● Bridging Production Gaps: Combining years of industry-specific knowledge with Salesforce's internal engineering standards to rapidly deliver AI agents for customers managing complex data and regulated workflows.

Terrasky's Commitment and Track Record with Salesforce and Agentforce

1. Overwhelming Salesforce Support Track Record and Trust

Since its founding, Terrasky has handled over 8,000 Salesforce implementation projects. It leverages the extensive know-how cultivated across a wide range of industries and company sizes to the fullest in Agentforce implementations.

2. Joint Client Metrics and Validation Points

With KGI focused on operational efficiency and customer satisfaction in the contact center domain, Terrasky sets KPIs such as AI-driven automatic resolution rate, precision (accuracy of answers), and hallucination rate. Validation centers on the following three points:

- Multi-faceted Evaluation Linked to KGI: Objective assessment from both technical aspects (precision) and business aspects (automatic resolution rate).

- Ensuring Accuracy and Safety: Emphasizing precision to suppress misinformation risk, while establishing retreat criteria for hallucination rate to ensure thorough risk management.

- Verification of Economic Effects: Calculating cost reduction effects from automatic resolution numbers to verify return on investment.

3. In-house Agentforce Utilization Case Study

Terrasky is advancing a sales transformation project using AI agents.

Specific examples of Agentforce utilization:

- Updating deal and activity information and automatically creating To-dos from meeting notes.

- Automatically generating draft proposal outlines.

- Searching for similar deals.

- Conducting sales role-plays with AI.

As a result, Terrasky has reduced operational man-hours for deal registration and proposal creation, freeing up time for customer engagement. Additionally, it is simultaneously promoting organizational assetization through data accumulation of tacit knowledge, elimination of person-dependent operations, and acceleration of junior staff development.

This expanded partnership means Salesforce customers no longer need to tackle the complex challenges of AI integration alone. Through the Salesforce FDE Partner Network, Terrasky provides the ongoing expertise and technology governance necessary to transform AI agent visions into a long-term, scalable reality.

For more details about Terrasky and its Salesforce Forward Deployed Engineering capabilities, please visit AgentExchange, Salesforce's marketplace for pre-built autonomous AI agents and skills.

Comments

Comment from Salesforce: Mr. Atsushi Urano, Senior Managing Executive Officer and Head of Alliance Business Division at Salesforce Japan Co., Ltd., stated: "Customers seeking success in the AI agent era can leverage Salesforce's advantages in tangible forms through the partner ecosystem. The Salesforce Forward Deployed Engineering Partner Network extends the deep knowledge and specialized training cultivated within Salesforce to a select partner network. This enables customers to gain the engineering depth and confidence needed to move from pilot to production and achieve large-scale business outcomes."

Comment from Terrasky: Mr. Takashi Miyata, Director and Vice President Executive Officer at Terrasky Co., Ltd., commented: "We are delighted to participate in the Salesforce Forward Deployed Engineering Partner Network. By combining the accompaniment support capabilities cultivated through over 8,000 Salesforce implementations with the advanced engineering knowledge utilized through this network, we will support our customers' business transformation. Because Terrasky deeply understands our customers' business processes, we can quickly eliminate barriers to practical AI use and achieve production deployments that truly deliver results in the business field."

For an introduction page on Terrasky's AI agent implementation support, please visit: https://www.terrasky.co.jp/ai_consulting/

<About Terrasky Co., Ltd.> Since its founding in 2006, Terrasky Co., Ltd. has been a cloud and AI company that consistently implements advanced technologies into society, driving customer business success and sustainable growth. As a Salesforce consulting partner, it covers a wide range of industries including finance, insurance, healthcare, and services.