Terra Charge Launches 'Emergency Support Desk for EV Charging Infrastructure Introduction' for Facilities and Businesses Struggling with EV Charger Installation and Subsidy Applications

Terra Charge Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Toru Tokushige; hereinafter 'the Company'), which operates the EV charging infrastructure service 'Terra Charge,' has today urgently launched the 'Emergency Support Desk for EV Charging Infrastructure Introduction' in response to environmental changes in the EV charging service industry. This desk is for facility owners and businesses who have been proceeding with EV charger installation and subsidy applications through other operators but have been forced into sudden plan revisions.

Dedicated inquiry form: https://forms.gle/NPjmDvN76cNR8QGD9

■ Background: Relief measures for the surge in 'suspension of subsidy applications and installation work'

Currently, the development of EV charging infrastructure in Japan is being promoted as a national policy, with installations utilizing government subsidies (CEV subsidies) progressing rapidly. However, due to recent changes in the business environment of the EV charging service industry, there has been a sharp increase in inquiries such as 'We were proceeding with applications through another company, but the process has stalled' and 'We are worried about meeting this fiscal year's application deadline.'

As a company responsible for Japan's EV infrastructure development, we have decided to open this desk, judging it our social responsibility to minimize stagnation in charging infrastructure development and alleviate the concerns of both users and facilities.

■ Support system of the 'Emergency Support Desk for EV Charging Infrastructure Introduction'

Leveraging our track record of surpassing 35,000 cumulative EV charger installations in 3 years and 10 months, top-class domestic installation experience, and extensive subsidy application know-how, we will swiftly take over projects that were being considered or underway with other companies and rebuild optimal installation plans tailored to the needs of each business operator.

① Rebuilding subsidy application schedules and shortest arrangements

・To ensure the effective use of this fiscal year's subsidy allocation, our dedicated team will review the current situation (application status, etc.) and redraw the schedule from application to installation in the shortest possible time.

② Priority on-site surveys and planning

・For urgent projects, we will utilize our nationwide network of partner construction companies to conduct priority on-site surveys. We will quickly propose optimal installation plans tailored to each facility's electrical capacity and usage needs.

③ Flexible installation plan proposals

・We will flexibly rebuild optimal plans, from equipment selection to operational design, according to the client's requirements and budget plans. We will minimize the course corrections needed due to plan changes.

④ Reliable post-installation support based on a solid business foundation

・EV chargers are not 'set and forget'; stable long-term operation is essential. Our stable management foundation and 24/365 customer support system ensure reliable operation without burdening facility owners even after installation.

■ Contact information for the 'Emergency Support Desk for EV Charging Infrastructure Introduction'

Inquiries regarding this matter can be made via the dedicated form or phone below.

Even if you are unsure of your current status (e.g., quotation stage with another company, waiting for subsidy application), please feel free to contact us first.

・Dedicated inquiry form: https://forms.gle/NPjmDvN76cNR8QGD9

・Email inquiries: location_dev@terra-charge.co.jp

・Target: Owners and management companies of condominium associations, commercial facilities, accommodation facilities, local governments, office buildings, etc.

■ Company Overview

With the mission 'Energy for everyone and EVs,' we are building EV charging infrastructure.

Headquarters location: Oak Takanawa Building 5F, 2-17-11 Takanawa, Minato-ku, Tokyo

Representative: President and CEO Toru Tokushige

Established: April 1, 2010

URL: https://terra-charge.co.jp/

Recruitment list: https://herp.careers/v1/terra

■ Media and press inquiries

Inquiry form: https://terra-charge.co.jp/contact-other/