TechTouch and Hitachi Social Information Services Sign Sales Partnership Agreement to Support Municipal DX

TechTouch Inc. has signed a sales partnership agreement with Hitachi Social Information Services Ltd. Under this agreement, Hitachi Social Information Services will handle the sales and implementation support of 'TechTouch,' the No. 1 digital adoption platform (DAP) in Japan, for online application and reporting systems and internal business systems operated by local governments and other entities. By combining Hitachi Social Information Services' expertise in service design and operational improvement, particularly in the public sector, with the 'TechTouch' platform, the partnership aims to support improved convenience for citizen-facing services and ensure the adoption and efficiency of internal operations.

■ Background of the Partnership
While administrative services are increasingly digitizing, issues such as residents giving up on applications due to operational complexity or a concentration of inquiries at service counters and call centers are becoming apparent. However, modifying existing systems requires significant cost and time, making improvements challenging.

Hitachi Social Information Services, which specializes in UI/UX design and business process design in the public sector, has been promoting initiatives to rethink administrative services from the perspective of resident and staff experiences through its 'Design Solutions.'

By adding 'TechTouch' to its service menu, the company enables flexible DX support that 'improves usability while keeping existing systems intact,' rather than just 'redesigning screens.' By combining the expertise of both companies, they will contribute to improved resident convenience and staff operational efficiency.

■ Content of the Partnership
Through this partnership, Hitachi Social Information Services will provide sales and implementation support for 'TechTouch' for various online application and reporting systems, as well as internal and external business systems.

Because 'TechTouch' can display guides on the screen without modifying existing Web systems, it is possible to proceed with operational adoption and UX improvement incrementally.

Expected main use cases include the following:
- Displaying step-by-step operation guides and input checks on user-facing online application screens, enabling all users to complete applications without hesitation, regardless of their IT literacy.
- Reducing input errors and the burden of responding to inquiries in internal systems with many fields or procedures by displaying user operation steps via navigation.
- Quickly updating on-screen guides—not just manuals—during system specification changes or operational rule revisions, ensuring smooth communication and adoption in the field.

■ Comment from Harumi Machida, Department Manager, Managed & Solution Services Division 2, Hitachi Social Information Services Ltd.
'I am very pleased to be able to offer the 'TechTouch' on-screen guide function provided by TechTouch Inc. as part of our service menu. We have been working on UI/UX design, focusing on the public sector, and have felt that the difficulty of using online procedures is a major issue in terms of both resident services and operational efficiency. The advantage of TechTouch's service is that it can support user operations without modifying existing systems. By combining this with our expertise in business understanding and UI/UX, we believe it will lead to the provision of online services that are easier to use for many more people. We will continue to contribute to the realization of an online environment that is easy for everyone to use by creating digital services from the user's perspective.'

■ About Hitachi Social Information Services Ltd.
Hitachi Social Information Services Ltd. supports the digital utilization of society and companies through 'Design Solutions,' which redesigns operations and services starting from the experience value of residents and staff—including UI/UX design for administrative services and corporate systems—as well as various information systems and services. The company is committed to promoting DX based on frontline issues, such as improving the convenience of online procedures and reducing the administrative burden on staff.