Suzuki Adopts 'TechTouch' for Expense, HR, and PLM Systems to Maximize IT ROI

TechTouch Inc., the developer of Japan's leading Digital Adoption Platform (DAP), and Dentsu Soken Inc. announced that Suzuki Motor Corporation has adopted 'TechTouch' to accelerate its digital transformation (DX). The platform is being integrated into Suzuki's expense reimbursement, human resources management, and Product Lifecycle Management (PLM) systems. Suzuki has been promoting DX based on its core philosophy of 'Sho-Sho-Kei-Tan-Bi' (Smaller, Fewer, Lighter, Shorter, Beautiful), and the adoption of TechTouch aims to maximize the value of these systems. TechTouch allows for the creation of no-code operation guides directly on web interfaces, enabling intuitive user input and ensuring operational accuracy. Akira Nonaka, IT Division General Manager at Suzuki, stated that the implementation is expected to promote self-resolution, reduce inquiries, and solidify system adoption across the company. Future plans include expanding the platform to factory-use systems and indirect procurement systems.