Techtouch Releases DAP Research Report on "Last Mile" for Back Office DX in Osaka City
Techtouch Inc. has released a research report summarizing the effectiveness of Digital Adoption Platforms (DAP) in addressing the "last mile" challenge of system adoption after implementation, as part of Osaka City's back-office DX. This report aims to share the verification results and practical knowledge obtained from the collaboration between Techtouch and Osaka City, based on a partnership agreement concluded in September 2025, with local governments nationwide facing similar challenges.
📋 Article Processing Timeline
- 📰 Published: March 31, 2026 at 20:00
- 🔍 Collected: April 1, 2026 at 13:39 (17h 39m after Published)
- 🤖 AI Analyzed: April 22, 2026 at 01:59 (492h 19m after Collected)
Techtouch Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Naka Imuda; hereinafter "the Company"), which operates the Digital Adoption Platform (DAP) "Techtouch," has released a research report summarizing the effectiveness of DAP in addressing the post-system implementation adoption challenges (the "last mile").
This report was created with the aim of sharing the verification results and practical knowledge obtained from the collaboration between the Company and Osaka City (Digital Strategy Office), based on a partnership agreement concluded in September 2025, with local governments nationwide facing similar challenges. This partnership agreement does not presuppose the procurement of our DAP.
Download the research report here URL: https://techtouch.jp/resources/ebook_dx-osaka
■ Purpose of this demonstration and verification perspectives
Over a period of six months from October 2025, we observed and verified demonstration data from the following four perspectives:
1. Structural reduction of learning costs: Can the cost of learning system operations be structurally reduced by displaying operation guides on the screen?
2. Strengthening governance through systematization of internal controls: Can governance be strengthened by reducing input errors and returns through the implementation of input controls?
3. On-site led improvement cycle: Can on-site staff rapidly improve the system UI themselves?
4. Change management for large-scale migration: Can it contribute to adaptation support for education, business migration, and change management for over 20,000 employees, anticipating a large-scale system migration in back-office DX scheduled for January 2028?
Conventional system modifications, even minor UI changes, incur additional costs and procurement processes due to external outsourcing, posing challenges in terms of cost-effectiveness and speed. In this demonstration, we verified a method where on-site staff can instantly improve the system themselves, leveraging the no-code characteristics of DAP.
In addition, we examined whether DAP is effective as "change management" to help employees adapt to a new work environment without confusion, in anticipation of the large-scale system migration in January 2028.
*About the partnership agreement: https://prtimes.jp/main/html/rd/p/000000348.000048939.html
■ Demonstration results based on the four verification perspectives
Through the six-month demonstration from October 2025, the following conclusions were obtained for each perspective:
1. Reduction of learning costs through operation guides (Perspective ①)
Verification result: Technical reduction effect by DAP confirmed
In a preliminary survey
This report was created with the aim of sharing the verification results and practical knowledge obtained from the collaboration between the Company and Osaka City (Digital Strategy Office), based on a partnership agreement concluded in September 2025, with local governments nationwide facing similar challenges. This partnership agreement does not presuppose the procurement of our DAP.
Download the research report here URL: https://techtouch.jp/resources/ebook_dx-osaka
■ Purpose of this demonstration and verification perspectives
Over a period of six months from October 2025, we observed and verified demonstration data from the following four perspectives:
1. Structural reduction of learning costs: Can the cost of learning system operations be structurally reduced by displaying operation guides on the screen?
2. Strengthening governance through systematization of internal controls: Can governance be strengthened by reducing input errors and returns through the implementation of input controls?
3. On-site led improvement cycle: Can on-site staff rapidly improve the system UI themselves?
4. Change management for large-scale migration: Can it contribute to adaptation support for education, business migration, and change management for over 20,000 employees, anticipating a large-scale system migration in back-office DX scheduled for January 2028?
Conventional system modifications, even minor UI changes, incur additional costs and procurement processes due to external outsourcing, posing challenges in terms of cost-effectiveness and speed. In this demonstration, we verified a method where on-site staff can instantly improve the system themselves, leveraging the no-code characteristics of DAP.
In addition, we examined whether DAP is effective as "change management" to help employees adapt to a new work environment without confusion, in anticipation of the large-scale system migration in January 2028.
*About the partnership agreement: https://prtimes.jp/main/html/rd/p/000000348.000048939.html
■ Demonstration results based on the four verification perspectives
Through the six-month demonstration from October 2025, the following conclusions were obtained for each perspective:
1. Reduction of learning costs through operation guides (Perspective ①)
Verification result: Technical reduction effect by DAP confirmed
In a preliminary survey