Voicebot Solution "CTBASE/SmartCommunicator" and Techmatrix Co., Ltd.'s "FastSeries" Collaborate via MCP
Techmatrix and NTT TechnoCross have initiated the provision of a solution that integrates their flagship contact center solution "FastSeries" and voicebot "CTBASE/SmartCommunicator" via MCP. This collaboration enables optimized automated responses tailored to each customer, significantly simplifying implementation and integration efforts, and contributing to improved response quality and reduced hallucination risks.
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- 📰 Published: May 13, 2026 at 18:50
- 🔍 Collected: May 13, 2026 at 10:01
- 🤖 AI Analyzed: May 13, 2026 at 10:23 (21 min after Collected)
Techmatrix Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Takaharu Yai; hereinafter, Techmatrix) and NTT TechnoCross Corporation (Headquarters: Minato-ku, Tokyo; Representative Director and President: Atsuko Oka; hereinafter: NTT TechnoCross) have begun providing a solution that achieves optimal automated responses tailored to each customer for inquiries, by integrating the voicebot solution "CTBASE/SmartCommunicator" provided by NTT TechnoCross and the contact center solution "FastSeries" provided by Techmatrix via MCP (Model Context Protocol).
Integration Image
1. Background
In recent years, the automation of inquiry handling using generative AI and voicebots has become common practice, aiming to improve the operational efficiency of contact centers. However, to achieve optimized responses for each inquiry, address the unique hallucinations (incorrect answers) of generative AI, and realize complete task fulfillment by AI, integration with core systems that manage customer attribute information and past inquiry history is essential.
Techmatrix's "FastSeries" has a proven track record of numerous implementations as a core platform for centrally managing information necessary for contact center operations, such as customer information (CRM), frequently asked questions (FAQ), and workflow processes. NTT TechnoCross's "CTBASE/SmartCommunicator" is a voicebot solution that automates phone interactions, receiving high praise for its flexibility in dialogue control according to usage scenarios and its expandability to link with external solutions.
By integrating both products via MCP, API integration and data item definitions, which traditionally required individual design and development for each system, will be standardized, significantly simplifying the effort required for implementation and integration. As a result, "CTBASE/SmartCommunicator" will be able to utilize "FastSeries" customer information, interaction history, and FAQs without additional development. This will enable the provision of appropriate responses tailored to each individual's situation, based on the latest customer status and newly added customer attributes, while minimizing the burden of system changes and integration development.
2. Features
Optimal Responses Tailored to Each Inquiry
Based on customer information, past interaction history, and FAQs accumulated in "FastSeries," "CTBASE/SmartCommunicator" can provide automated responses tailored to each customer's situation according to the inquiry content, contributing to the improvement of CX (Customer Experience).
Reduction of Hallucination Risk
By controlling the response range of generative AI to be linked with interaction history and FAQs accumulated in "FastSeries," the risk of hallucination, where factually incorrect answers are generated, is suppressed.
3. Future Developments
Techmatrix and NTT TechnoCross plan to gradually expand the integration areas between each CTBASE solution and FastSeries, starting with this MCP integration. This will contribute to the advancement of the entire call center by supporting the improvement of response quality and the efficiency of subsequent operations.
See details
Contact us
d19103-59-03e87e11597da4901fdad5092779ecb3.pdf
■ About Techmatrix Co., Ltd.
https://www.techmatrix.co.jp/index.html
■ About FastSeries
FastSeries: https://fastseries.jp/
FastHelp: https://fastseries.jp/product/crm/fasthelp/
Integration Image
1. Background
In recent years, the automation of inquiry handling using generative AI and voicebots has become common practice, aiming to improve the operational efficiency of contact centers. However, to achieve optimized responses for each inquiry, address the unique hallucinations (incorrect answers) of generative AI, and realize complete task fulfillment by AI, integration with core systems that manage customer attribute information and past inquiry history is essential.
Techmatrix's "FastSeries" has a proven track record of numerous implementations as a core platform for centrally managing information necessary for contact center operations, such as customer information (CRM), frequently asked questions (FAQ), and workflow processes. NTT TechnoCross's "CTBASE/SmartCommunicator" is a voicebot solution that automates phone interactions, receiving high praise for its flexibility in dialogue control according to usage scenarios and its expandability to link with external solutions.
By integrating both products via MCP, API integration and data item definitions, which traditionally required individual design and development for each system, will be standardized, significantly simplifying the effort required for implementation and integration. As a result, "CTBASE/SmartCommunicator" will be able to utilize "FastSeries" customer information, interaction history, and FAQs without additional development. This will enable the provision of appropriate responses tailored to each individual's situation, based on the latest customer status and newly added customer attributes, while minimizing the burden of system changes and integration development.
2. Features
Optimal Responses Tailored to Each Inquiry
Based on customer information, past interaction history, and FAQs accumulated in "FastSeries," "CTBASE/SmartCommunicator" can provide automated responses tailored to each customer's situation according to the inquiry content, contributing to the improvement of CX (Customer Experience).
Reduction of Hallucination Risk
By controlling the response range of generative AI to be linked with interaction history and FAQs accumulated in "FastSeries," the risk of hallucination, where factually incorrect answers are generated, is suppressed.
3. Future Developments
Techmatrix and NTT TechnoCross plan to gradually expand the integration areas between each CTBASE solution and FastSeries, starting with this MCP integration. This will contribute to the advancement of the entire call center by supporting the improvement of response quality and the efficiency of subsequent operations.
See details
Contact us
d19103-59-03e87e11597da4901fdad5092779ecb3.pdf
■ About Techmatrix Co., Ltd.
https://www.techmatrix.co.jp/index.html
■ About FastSeries
FastSeries: https://fastseries.jp/
FastHelp: https://fastseries.jp/product/crm/fasthelp/