Official Introduction of Autonomous Delivery Robot 'ROBOTIS GAEMI' at The Royal Park Hotel Tokyo Haneda
Taisei Co., Ltd. has officially deployed the autonomous delivery robot 'ROBOTIS GAEMI' at The Royal Park Hotel Tokyo Haneda, automating room amenity delivery to enhance guest convenience and reduce delivery times.
📋 Article Processing Timeline
- 📰 Published: March 31, 2026 at 00:00
- 🔍 Collected: March 30, 2026 at 22:56
- 🤖 AI Analyzed: April 24, 2026 at 08:09 (585h 13m after Collected)
Taisei Co., Ltd. (Headquarters: Naka-ku, Nagoya City; President: Norihiro Kato) announces the official introduction of the autonomous delivery robot 'ROBOTIS GAEMI' at 'The Royal Park Hotel Tokyo Haneda'. This implementation automates the delivery of room amenities, improving both guest convenience and reducing the time required to complete deliveries.
## ■ Background and Purpose of Introduction: Improving the Quality of Hospitality by Eliminating Phone Orders
Previously at 'The Royal Park Hotel Tokyo Haneda', amenity orders from guest rooms were taken by phone. This posed a challenge during busy check-in periods, as guests had to wait before staff could answer the phone. Furthermore, when multiple orders overlapped, it took time to deliver the items.
To solve these issues, the autonomous delivery robot 'GAEMI' was introduced. By managing orders through an app, the delivery operations aim to be optimized.
## ■ Effects After Introduction
- Zero missed orders without the need for phone calls
Because orders are received via an app accessed through a QR code® in the guest room, smooth ordering is now possible without having to call the front desk.
- Improved service quality
Having 'GAEMI' handle deliveries has the same effect as adding dedicated staff for delivery tasks, allowing for faster responses to all guest requests than ever before.
- A new catalyst for communication
The adorable movements of the delivery robot, such as blinking its eyes, have been well-received by guests, especially children. It has successfully created added value by sparking conversations between guests and staff triggered by the robot.
- Other benefits
Since 'GAEMI' is a robot, guests have expressed appreciation that they can place multiple orders or receive items without worrying about their clothing or makeup, allowing them to order without hesitation.
(Caption: The robot can also use its head arm to press elevator buttons or knock on guest room doors to announce delivery.)
## ■ Background and Purpose of Introduction: Improving the Quality of Hospitality by Eliminating Phone Orders
Previously at 'The Royal Park Hotel Tokyo Haneda', amenity orders from guest rooms were taken by phone. This posed a challenge during busy check-in periods, as guests had to wait before staff could answer the phone. Furthermore, when multiple orders overlapped, it took time to deliver the items.
To solve these issues, the autonomous delivery robot 'GAEMI' was introduced. By managing orders through an app, the delivery operations aim to be optimized.
## ■ Effects After Introduction
- Zero missed orders without the need for phone calls
Because orders are received via an app accessed through a QR code® in the guest room, smooth ordering is now possible without having to call the front desk.
- Improved service quality
Having 'GAEMI' handle deliveries has the same effect as adding dedicated staff for delivery tasks, allowing for faster responses to all guest requests than ever before.
- A new catalyst for communication
The adorable movements of the delivery robot, such as blinking its eyes, have been well-received by guests, especially children. It has successfully created added value by sparking conversations between guests and staff triggered by the robot.
- Other benefits
Since 'GAEMI' is a robot, guests have expressed appreciation that they can place multiple orders or receive items without worrying about their clothing or makeup, allowing them to order without hesitation.
(Caption: The robot can also use its head arm to press elevator buttons or knock on guest room doors to announce delivery.)
FAQ
What can the robot 'GAEMI' introduced at the hotel do?
It automatically delivers amenities to guest rooms. It can ride the elevator on its own and knock on the door to announce its arrival at the room.
How has the amenity ordering method changed?
It has changed from traditional phone orders to ordering via an app by scanning a QR code in the room with a smartphone.
What benefits do guests have from the introduction of the robot?
There is no wait time due to phone congestion, and guests can order without worrying about their appearance or attire since there is no face-to-face interaction.