New Feature '16 Types of Living Diagnosis' Implemented in Tenant App 'totono'!
Sumasapo Inc. has launched '16 Types of Living Diagnosis,' a new feature in its tenant application 'totono' designed for real estate management companies. This feature visualizes lifestyle challenges and proposes solutions for tenants.
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- 📰 Published: May 18, 2026 at 22:00
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Sumasapo Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director and CEO: Shinzo Oda; Securities Code: 9342; hereinafter referred to as 'the Company') is pleased to announce the launch of a new feature, '16 Types of Living Diagnosis,' in the tenant application 'totono' provided for real estate management companies. This feature visualizes tenants' lifestyle challenges.
Background of Development
For real estate management companies, post-move-in support is a critical task. However, the reality is that they are often overwhelmed by daily management duties, making it difficult to find the time for 'proactive activities to improve the quality of living during tenancy,' which they originally wish to provide.
On the other hand, it is difficult for tenants to clearly verbalize and take action to solve issues, even if they feel 'somewhat inconvenienced' or think 'it would be better if it were like this' in their daily lives.
Therefore, we focused on 'diagnosis,' an entertaining method, as an approach to deliver a 'better life' to tenants through totono. Rather than unilaterally proposing services, tenants themselves become aware of their 'current living tendencies' and receive 'hints for more comfort' through the diagnosis. We believe this experience is the most natural and valuable first step toward raising the Quality of Life (QOL) of tenants, leading to its development.
Making tenants' lives more comfortable and enriched through this feature directly results in 'improvement of tenant satisfaction.'
We believe that this improvement in satisfaction and the spontaneous improvement of the living environment by the tenants themselves will create a virtuous cycle: a natural reduction in the number of inquiries directed to management companies and an improvement in the long-term asset value of properties.
Overview of the New Feature '16 Types of Living Diagnosis'
The '16 Types of Living Diagnosis' is a feature that allows tenants to intuitively grasp their own lifestyles and connects them to actions to improve their lives. We focused on an experience design that can be smoothly completed within the totono app, without the need for overthinking.
- Analyzing living tendencies with simple questions
By intuitively answering a few questions, the current living tendencies and lifestyle patterns are analyzed, providing feedback in 16 types.
- Providing concrete 'realizations' to raise QOL
Through the diagnosis results, users can obtain specific hints and advice on 'what to do to enrich my life even more.'
- Seamless access to solutions
Direct access is possible from within the totono app to various services designed to solve discovered challenges. We provide a highly convenient experience for tenants, without fragmentation between 'realization' and 'solution.'
What is the Tenant App 'totono'?
The tenant app 'totono' is a smartphone application that connects real estate management companies and tenants. Until now, interactions between tenants and real estate management companies were limited to phone calls and paperwork. By using the tenant app 'totono,' contract details can be checked within the app, and inquiries and various applications to the real estate management company can also be made within the app. Furthermore, for real estate management companies, it leads to centralized information management, reduction in phone responses, and paperless operations, simultaneously realizing improved tenant satisfaction and operational efficiency.
- What is 'totono' 2.0 (Chat Agency Plan)?
Moving a step further from provision as traditional SaaS (Software as a Service), this is a service that allows the outsourcing of chat support tasks with tenants. It is provided as BPaaS of 'SaaS x BPO (Business Process Outsourcing).' By outsourcing chat support, the burden of management tasks can be significantly reduced, making it possible to concentrate valuable internal resources on more important strategic tasks.
[Inquiries regarding the service]
https://totono.sumasapo.co.jp/#contact
About Sumasapo Inc.
Under the theme of 'supporting smart living,' Sumasapo builds new business models that further explore existing products and services, and creates new services utilizing IT, to address themes such as improving real estate asset value, expanding tenant benefits, and improving operational efficiency. We deliver new value to a wider number of tenants through real estate management companies and real estate brokers.
[Company Overview]
Company Name: Sumasapo Inc.
Headquarters Location: 1F Nihonbashi Front, 3-6-2 Nihonbashi, Chuo-ku, Tokyo
Representative: Shinzo Oda, Representative Director and CEO
Established: April 2012
Capital: 213,707,822 yen
Business Description: Provision of multiple solutions for the real estate management industry and DX promotion business utilizing the tenant app 'totono'
Website: https://www.sumasapo.co.jp/
Official X Account
Background of Development
For real estate management companies, post-move-in support is a critical task. However, the reality is that they are often overwhelmed by daily management duties, making it difficult to find the time for 'proactive activities to improve the quality of living during tenancy,' which they originally wish to provide.
On the other hand, it is difficult for tenants to clearly verbalize and take action to solve issues, even if they feel 'somewhat inconvenienced' or think 'it would be better if it were like this' in their daily lives.
Therefore, we focused on 'diagnosis,' an entertaining method, as an approach to deliver a 'better life' to tenants through totono. Rather than unilaterally proposing services, tenants themselves become aware of their 'current living tendencies' and receive 'hints for more comfort' through the diagnosis. We believe this experience is the most natural and valuable first step toward raising the Quality of Life (QOL) of tenants, leading to its development.
Making tenants' lives more comfortable and enriched through this feature directly results in 'improvement of tenant satisfaction.'
We believe that this improvement in satisfaction and the spontaneous improvement of the living environment by the tenants themselves will create a virtuous cycle: a natural reduction in the number of inquiries directed to management companies and an improvement in the long-term asset value of properties.
Overview of the New Feature '16 Types of Living Diagnosis'
The '16 Types of Living Diagnosis' is a feature that allows tenants to intuitively grasp their own lifestyles and connects them to actions to improve their lives. We focused on an experience design that can be smoothly completed within the totono app, without the need for overthinking.
- Analyzing living tendencies with simple questions
By intuitively answering a few questions, the current living tendencies and lifestyle patterns are analyzed, providing feedback in 16 types.
- Providing concrete 'realizations' to raise QOL
Through the diagnosis results, users can obtain specific hints and advice on 'what to do to enrich my life even more.'
- Seamless access to solutions
Direct access is possible from within the totono app to various services designed to solve discovered challenges. We provide a highly convenient experience for tenants, without fragmentation between 'realization' and 'solution.'
What is the Tenant App 'totono'?
The tenant app 'totono' is a smartphone application that connects real estate management companies and tenants. Until now, interactions between tenants and real estate management companies were limited to phone calls and paperwork. By using the tenant app 'totono,' contract details can be checked within the app, and inquiries and various applications to the real estate management company can also be made within the app. Furthermore, for real estate management companies, it leads to centralized information management, reduction in phone responses, and paperless operations, simultaneously realizing improved tenant satisfaction and operational efficiency.
- What is 'totono' 2.0 (Chat Agency Plan)?
Moving a step further from provision as traditional SaaS (Software as a Service), this is a service that allows the outsourcing of chat support tasks with tenants. It is provided as BPaaS of 'SaaS x BPO (Business Process Outsourcing).' By outsourcing chat support, the burden of management tasks can be significantly reduced, making it possible to concentrate valuable internal resources on more important strategic tasks.
[Inquiries regarding the service]
https://totono.sumasapo.co.jp/#contact
About Sumasapo Inc.
Under the theme of 'supporting smart living,' Sumasapo builds new business models that further explore existing products and services, and creates new services utilizing IT, to address themes such as improving real estate asset value, expanding tenant benefits, and improving operational efficiency. We deliver new value to a wider number of tenants through real estate management companies and real estate brokers.
[Company Overview]
Company Name: Sumasapo Inc.
Headquarters Location: 1F Nihonbashi Front, 3-6-2 Nihonbashi, Chuo-ku, Tokyo
Representative: Shinzo Oda, Representative Director and CEO
Established: April 2012
Capital: 213,707,822 yen
Business Description: Provision of multiple solutions for the real estate management industry and DX promotion business utilizing the tenant app 'totono'
Website: https://www.sumasapo.co.jp/
Official X Account
FAQ
What is 'totono' by Sumasapo?
It's a smartphone app connecting property management companies and tenants, allowing contract checks and inquiries directly within the app.
What do I get from the 16 Types of Living Diagnosis?
By answering simple questions, it analyzes your lifestyle and provides concrete tips and suggestions to improve your quality of life.
What is the benefit for property management companies?
It leads to enhanced property value through increased tenant satisfaction and a natural reduction in inquiries due to tenant self-resolution.