StandardAI to Exhibit at Contact Center MashUpBOX 2026

StandardAI Co., Ltd. (Headquarters: Kita-ku, Tokyo; CEO: Takashi Suzuki; hereinafter 'StandardAI') will exhibit at 'Contact Center MashUpBOX 2026,' a live event for contact center professionals hosted by Com Design Inc. The event will be held on Friday, July 10, 2026, at the Sabo Kaikan Annex in Nagatacho, Tokyo.

This event brings together 27 leading technology vendors in the contact center industry. StandardAI will introduce its AI solution 'Opesuisui,' which is already integrated with the cloud-based CTI system 'CT-e1/SaaS' provided by Com Design Inc.

## Booth Highlights

"Making work easier and smoother for people working in contact centers."

Contact Center Productivity AI 'Opesuisui' https://opesuisui.ai

'Opesuisui' is an AI tool that understands conversations in real time and assists operators by providing navigation and support directly on their browser screens. It instantly analyzes call content to suggest what to say and provide answer recommendations. After the call, it automatically generates response records and draft reports.

With three core features, 'Opesuisui' supports agents in speaking confidently and accurately recording interactions, simultaneously improving operational efficiency and service quality consistency.

- PurposeSuisui (AI Inquiry Detection): Real-time analysis of the customer's opening statement to instantly guide the operator through the correct response workflow, improving speed and accuracy of initial responses.
- AnswerSuisui (AI FAQ): Instantly analyzes questions and suggests the most relevant FAQ answers. By learning from past interactions, it automatically generates and updates FAQs, keeping knowledge bases continuously up to date.
- PostProcessSuisui (AI Post-Processing): Automatically analyzes conversation content to accurately create and register response logs, input fields, and draft reports, significantly reducing post-call processing time.

## Implementation Results (Pre-Evaluation Data)

- AHT (Average Handling Time): Reduced by approximately 27.4% (from 821 seconds to 596 seconds)
- ACW (After-Call Work Time): Reduced by approximately 54.3% (from 317 seconds to 145 seconds)

At the booth, representatives will present performance data and real-world case studies from implemented sites. This is a valuable opportunity to directly ask questions that are hard to raise remotely—such as 'Will this work for our center?' or 'How is it used in actual operations?'—so please stop by.

## Speaker Session (Mini Seminar) Announcement

### Seminar Title
How Will Operators’ Roles Change in an Era Where AI Reduces Call Volumes?

### Speaker
Takashi Suzuki (CEO, StandardAI Co., Ltd.)
With a background as a systems development engineer in large-scale systems, smartphone apps, and game development, Suzuki led AI projects at a contact center BPO company, overseeing the design, development, and operation of AI-powered business systems and applications. Drawing on practical experience in contact center AI implementation, he now advocates for the future of AI and human operator collaboration. He founded StandardAI in 2024.

### Content
As AI enables self-service resolution, simple inquiries are increasingly resolved before reaching human agents. Does this mean human operators will become obsolete? Based on the latest international case studies, this session will explore the reality of declining inquiry volumes and increasingly complex cases, and discuss the future of operator support.

### Date and Time
July 10, 2026 (Fri), 11:40–12:00

### Venue
Sabo Kaikan Annex, Navigator Talks Room B

## Event Overview

- Event Name: Contact Center MashUpBOX 2026
- Date and Time: July 10, 2026 (Fri), 10:00–17:00
- Venue: Sabo Kaikan Annex (2-7-4 Hirakawacho, Chiyoda-ku, Tokyo 102-0093)
- Access: 1-minute walk from Exit 4 of Tokyo Metro Nagatacho Station (Yurakucho, Hanzomon, and Nanboku Lines)
- Organizer: Com Design Inc.
- Admission: Free (prior registration required)
- Official Website: https://cmb.comdesign.co.jp/
- Registration: https://e-ve.event-form.jp/event/133319/cmb2026
- Online Streaming: https://e-ve.event-form.jp/event/133318/cmb2026

## About StandardAI Co., Ltd.

StandardAI Co., Ltd. develops and provides AI solutions under the vision of 'making work easier and smoother for people in contact centers.' Its flagship product, 'Opesuisui,' leverages real-time speech recognition and LLMs to assist operators during calls, ensuring consistent service quality and improved productivity. Seamless integration with the cloud-based CTI 'CT-e1/SaaS' (provided by Com Design Inc.) enables smooth deployment into existing contact center environments.

- Founded: June 24, 2024
- Headquarters: 3-1-4-1F Nakasato, Kita-ku, Tokyo
- CEO: Takashi Suzuki
- URL: https://opesuisui.ai

*Company names, product names, and service names mentioned in this press release are trademarks or registered trademarks of their respective owners.
*The information in this press release is current as of the announcement date and is subject to change without prior notice.