ANA Group, Centered on Air Transport Business, Introduces "SmartHR" to 29 Companies

SmartHR, a cloud HR and labor management software, has been implemented across 29 ANA Group companies to streamline HR and labor procedures, which were previously fragmented across paper and multiple systems. This move aims to centralize employee data, promote human capital management, and adapt to future legal changes and societal shifts by leveraging a highly comprehensive and user-friendly SaaS platform. The introduction is expected to enhance data utilization, accelerate group-wide initiatives, and maximize the potential of the ANA Group's workforce.
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  • 📰 Published: April 3, 2026 at 20:00
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　SmartHR Co., Ltd. (Head office: Minato-ku, Tokyo, CEO: Masato Serizawa) announced that its cloud HR and labor management software, "SmartHR," has been implemented in 29 ANA Group companies, driven by ANA HOLDINGS INC. (Head office: Minato-ku, Tokyo, President and CEO: Koji Shibata).

■ Business Challenges and Reasons for SmartHR Implementation

　The ANA Group operates numerous businesses, including air transport-related services such as aviation, cargo, maintenance, in-flight catering, and sales, as well as travel, cards and miles, and regional revitalization.

　Traditionally, 29 companies within the ANA Group used the same HR system, but with the discontinuation of the current system's service, it became necessary to consider migrating to a successor system.

　Previous HR and labor procedures were cumbersome, relying on paper documents and scattered across multiple systems, which not only complicated application and approval processes but also led to fragmented employee information. This made it difficult to centrally manage and effectively utilize data across the entire ANA Group. Furthermore, given the growing trend of human capital disclosure and the need to strengthen the linkage between management strategy and human resource strategy, there was a demand for a platform that could timely grasp HR and labor data, and quickly formulate group measures through its analysis and visualization.

　To address these challenges, with the goal of maximizing the utilization of HR data as a common asset for the group and providing an optimal operational environment in response to future legal revisions and societal changes, the group adopted a SaaS product introduction policy and selected a product. As a result of prioritizing ease of use for all employees, from frontline staff to managers, and high comprehensiveness in covering everything from HR and labor management to talent management on a consistent platform, the decision was made to implement "SmartHR."

■ Expectations for SmartHR

　The introduction of "SmartHR" marks a crucial step for the ANA Group in creating value through "digital and human capabilities," and it supports our management strategy from a digital perspective. We will centralize HR and labor data, which is a common asset of the group, and utilize it as a foundation to promote human capital management.

　Previously, our company faced challenges with the complexity of HR procedures, reliance on fragmented systems, and difficulties in information aggregation and data utilization. To resolve this, we launched a project with the mission of "promoting human capital management through centralized HR data." The deciding factors for selection were the compatibility of "ease of use" for employees and "operational simplicity" for management. By enabling all employees across diverse workplaces to operate intuitively, we aim to enhance convenience and achieve more accurate data collection and utilization.

　Furthermore, by leveraging the standard features of the product, a major objective is to promptly incorporate the latest functionalities through future version upgrades. We are confident that continuously enjoying the evolution unique to SaaS will contribute to creating an environment where our greatest asset, "human capabilities," can be maximized.

　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　All Nippon Airways Co., Ltd.

　　　　　　　　　　Digital Transformation Office, Operation & Corporate System Solutions Department

　　　　　　　　　　　　　　　　　　　　　　　　　Management Support Team Leader, Mr. Itaru Hashimoto

■ About the Cloud HR and Labor Management Software "SmartHR"

　"SmartHR" is a cloud HR and labor management software that has held the No. 1 share in the labor management cloud market for six consecutive years (※).

　It digitizes various labor procedures, such as employment contracts for new hires and onboarding processes from recruitment information, as well as year-end adjustments, accumulating them as data. Furthermore, its talent management functions, including "Performance Appraisal," "Employee Survey," "Placement Simulation," and "Skill Management," which utilize employee data stored in "SmartHR," promote organizational revitalization and transformation, supporting productivity improvement. The app store service "SmartHR Plus" offers applications that can link with services such as attendance and payroll, enhancing customization for individual companies and achieving highly accurate and secure data integration.

　"SmartHR" contributes to improving corporate productivity and creating a comfortable working environment for everyone.

※Deloitte Tohmatsu Mic Economic Research Institute, "HRTech Cloud Market Reality and Outlook 2023 Edition," Labor Management Cloud Market, Shipment Value (2023 forecast) https://mic-r.co.jp/mr/03030/

■ Company Overview

  • Company Name: SmartHR Co., Ltd.

  • CEO: Masato Serizawa

  • Business Activities: Planning, development, operation, and sales of the cloud HR and labor management software "SmartHR"

  • Established: January 23, 2013

  • Head office: Sumitomo Fudosan Roppongi Grand Tower, 3-2-1 Roppongi, Minato-ku, Tokyo

  • Company URL: https://smarthr.co.jp/

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