Survey of 45 Telephone Fortune-Telling Users: Most Common Consultation Topic is 'Romance,' Top Trigger for Use is 'Feeling Lonely or Anxious'

Site Creation Co., Ltd., which operates the information site "Uranaiguidance," conducted an awareness survey titled "Survey on the Use of Telephone Fortune-Telling" targeting 45 individuals who have experience using telephone fortune-telling services.

The survey covered various aspects including moments when users feel inclined to use the service, consultation topics, reasons for choosing telephone over in-person or chat fortune-telling, satisfaction levels, and future usage intentions.

By collecting real user voices, the survey aims to explore the role and needs of telephone fortune-telling in modern society. This press release presents selected findings from the survey.

Survey Period

May 8–15, 2026

Survey Conducted By

Site Creation Co., Ltd.

Survey Method

Online survey via Lancers

Target Respondents

Men and women with prior experience using telephone fortune-telling services

Valid Responses

45 respondents - Male: 19 - Female: 25 - Other: 2

Survey Topics

- Age period when telephone fortune-telling was used most frequently - Situations that trigger desire to use the service - Reasons for choosing telephone fortune-telling - Consultation categories - Satisfaction level - Future usage intention - Preferred telephone fortune-telling services - Personal experiences with telephone fortune-telling

The gender distribution of valid responses—19 males, 25 females, and 2 others—shows no significant skew toward a specific gender, indicating that both men and women actively use telephone fortune-telling services.

Key Survey Findings (Excerpts)

Age at Time of Using Telephone Fortune-Telling

- 20s: 13 people (28.3%) - 30s: 23 people (50.0%) - 40s: 6 people (13.0%) - 50s and above: 4 people (8.7%) - Total: 46 responses (100%)

Users in their 30s reported the highest frequency of use. Combined with those in their 20s, they account for approximately 80% of respondents.

When asked about the period they used telephone fortune-telling most frequently, 23 respondents (50.0%) were in their 30s, followed by 13 (28.3%) in their 20s, 6 (13.0%) in their 40s, and 4 (8.7%) aged 50 or older. No respondents reported using the service in their teens.

Combining responses from users in their 20s and 30s yields 36 individuals (78.3%), suggesting that telephone fortune-telling is particularly popular among those facing life transitions such as relationships, marriage, career decisions, and interpersonal challenges.

At the same time, a notable number of users aged 40 and above were identified, revealing that telephone fortune-telling serves a broad demographic and is not limited to a specific generation.

When Do You Feel Like Using Telephone Fortune-Telling?

Situations triggering desire to use the service (multiple responses allowed)

- Feeling lonely or anxious: 21 responses - Facing an important decision (e.g., job change, confession, breakup): 20 responses - Unable to bear keeping a secret (e.g., complicated relationships, interpersonal issues): 19 responses - Unable to sleep due to worries: 15 responses - Experiencing a major mistake or shocking event at work or in private life: 9 responses - Having an argument with a partner or friend and seeking solutions: 4 responses - Other: 2 responses - Feeling bored and wanting to talk to someone: 0 responses

Note: Multiple responses allowed (n=46)

Top Trigger: 'Feeling Lonely or Anxious'

When asked, "When do you feel like using telephone fortune-telling?", the most common response was "feeling lonely or anxious" with 21 mentions. This was followed by "facing an important decision" (20 responses) and "unable to bear keeping a secret" (19 responses).

Additionally, "unable to sleep due to worries" received 15 responses, and "experiencing a major mistake or shocking event" received 9.

Notably, no respondents selected "feeling bored and wanting to talk to someone," indicating that telephone fortune-telling is not used merely for entertainment but as a consultation channel during times of serious emotional distress or life-changing moments.

The survey reveals that telephone fortune-telling serves not only to predict the future but also as an emotional refuge—a "safe space" where users can organize their anxieties and express concerns they cannot share with others.

Why Choose Telephone Fortune-Telling Over In-Person or Chat Services?

Reasons for choosing telephone fortune-telling (multiple responses allowed)

- Ability to talk in a private space like home, away from others: 36 responses (78.3%) - Available 24/7 for consultations: 20 responses (43.5%) - Access to renowned fortune-tellers regardless of location: 9 responses (19.6%) - Preference to hear the fortune-teller's voice directly rather than text-based communication: 7 responses (15.2%) - Cost-effective through promotional campaigns: 7 responses (15.2%) - Availability of post-payment options: 0 responses (0.0%)

Note: Multiple responses allowed

Primary Reason: Privacy and Comfort

The most common reason for choosing telephone fortune-telling was the ability to speak in a private, secluded environment such as at home, cited by 36 respondents.

This was followed by 24/7 availability (20 responses) and access to well-known distant fortune-tellers (9 responses). Seven respondents mentioned wanting to hear the fortune-teller’s voice directly, highlighting the value placed on real-time voice interaction for emotional reassurance and immediacy.

No respondents selected "post-payment options" or "other," indicating that convenience and payment flexibility are less influential than privacy and immediate accessibility in users’ decision-making.

The results suggest that telephone fortune-telling is valued not just as a divination service but for its low psychological barrier—users appreciate being able to share their concerns without fear of exposure.

What Topics Do Users Consult About?

Consultation Categories

- Romance (meetings, unrequited love, relationships, marriage, etc.): 17 responses (18.5%) - Complex romance (reconciliation, infidelity, affairs, age-gap relationships, love triangles, etc.): 119 responses (12.0%) - Interpersonal relationships (friends, parenting friends, neighbors, family, relatives, etc.): 16 responses (17.4%) - Career (suitable job, job change, entrepreneurship, workplace, starting a business, etc.): 18 responses (19.6%) - Life (vague anxieties, destiny, luck improvement, etc.): 18 responses (19.6%) - Money (financial luck, debt, future economic stability, etc.): 9 responses (9.8%) - Spiritual (past lives, guardian spirits, exorcism, energy correction, etc.): 3 responses (3.3%)

Romance-Related Topics Are Most Common

Individually, "career" and "life" each received 18 responses, tying for the highest count. However, combining "romance" (17 responses) and "complex romance" (11 responses) totals 28 responses—the highest across all categories.

This confirms that romance-related topics—including love, marriage, reconciliation, and affairs—are the primary focus of consultations.

It is also noteworthy that "career" and "life" topics are nearly as prevalent as romance. Many users turn to telephone fortune-telling for guidance during major life transitions such as job changes or entrepreneurship, or to cope with vague anxieties about the future.