[Survey on Integrated Employee Benefits Provision] Over 90% of HR Managers Have Changed or Are Considering Changing Vendors; Approximately 60% Cite Lack of Coordination as a Key Challenge

Shinko Holdings conducted a survey on integrated employee benefits provision, targeting 110 HR and general affairs managers currently using or considering meal subsidy, office food services, and in-house retail.

Key Survey Findings:
1. Over 90% of HR and general affairs managers have already changed or are considering changing their benefits vendor.
2. Among those who outsource meal support and in-house retail to separate companies, 61.8% cited "lack of coordination in products and services" as a major challenge.
3. To improve efficiency, over 70% are advancing the digitization of management tasks, and nearly 40% have begun consolidating vendors.

[Survey Overview]
- Title: Survey on Integrated Employee Benefits Provision
- Methodology: Internet survey
- Period: April 6, 2026 – April 7, 2026
- Respondents: 110 HR and general affairs managers involved in planning/introducing benefits.

[Detailed Results]
- Current Status: 39.1% outsource meal support and in-house retail to the same vendor, while 50.0% use separate vendors.
- Challenges of Multi-Vendor Outsourcing: The most frequent complaint (61.8%) is the "lack of coordination in products and services," followed by "heavy administrative burden for contracts and billing" (45.5%) and "difficulty in overall quality control" (40.0%).
- Efficiency Initiatives: 71.8% are pushing for the "digitization of management tasks," 39.1% are "consolidating vendors," and 36.4% have "centralized responsible departments."