Survey on 24-Hour Operation Needs for In-House Stores & Office Convenience Stores: Over 90% Request Early Morning/Late Night Access, Yet Only 21.6% Achieved

Shinko Holdings Co., Ltd. (Headquarters: Amagasaki City, Hyogo Prefecture; Representative Director: Tadashi Yamazaki; hereinafter, Shinko Holdings), which is involved in the planning and implementation of employee benefits, conducted a survey on the unmanned and 24-hour operation of in-house stores and office convenience stores. The survey targeted 111 HR and general affairs managers who have already installed or are considering such facilities. We are pleased to announce the results.

01｜Over 90% of HR and general affairs managers consider "24-hour access" to in-house stores and office convenience stores important.

02｜Requests for early morning and late-night use account for 91.9%, combining "frequent" and "occasional" responses.

03｜The top reason for the importance of 24-hour access is "to provide breakfast for employees who start work early" at 75.0%.

Download the full survey here:

https://www.shinko-jp.com/dl-20260527-survey-document/

■Survey Overview

Survey Name: Survey on the Unmanned and 24-Hour Operation of In-House Stores

Survey Method: Internet survey planned by IDEATECH's research marketing service "Risapī®︎"

Survey Period: April 6, 2026 – April 7, 2026

Valid Respondents: 111 HR and general affairs managers involved in planning and implementing employee benefits, who have already installed or are considering in-house stores or office convenience stores.

*Percentages are rounded to the first decimal place, so the total may not always be 100%.

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2. If used on a website, please include the following link as the source:

URL: https://www.shinko-jp.com

■Work patterns: "Early morning shifts" are the most common at 60.4%, with "night shifts" also at about 40%.

When asked, "Q1. Please tell us about the work patterns of your company's employees. (Multiple answers)" (n=111), the responses were "Early morning shifts (starting before 6 a.m.)" at 60.4%, "Day shifts (around 9 a.m. to 6 p.m.)" at 53.2%, and "Night shifts" at 40.5%.

Q1. Please tell us about the work patterns of your company's employees. (Multiple answers)

・Early morning shifts (starting before 6 a.m.): 60.4%

・Day shifts (around 9 a.m. to 6 p.m.): 53.2%

・Night shifts: 40.5%

・Rotating shifts (2-shift, 3-shift): 28.8%

・Flextime system: 14.4%

・Other: 0.0%

・Don't know/Cannot answer: 0.0%

■In-house store operating hours: While about 60% are open for "12 hours or more," only about 20% are "open 24 hours."

When asked, "Q2. Please tell us the operating hours of your company's in-house store/office convenience store." (n=111), 21.6% responded "Open 24 hours (including unmanned)," and 58.6% responded "12 hours or more (daytime to nighttime)."

Q2. Please tell us the operating hours of your company's in-house store/office convenience store.

・Open 24 hours (including unmanned): 21.6%

・12 hours or more (daytime to nighttime): 58.6%

・About 8 to 12 hours (daytime only): 17.1%

・Less than 8 hours: 1.8%

・Not yet installed, so not applicable: 0.9%

・Don't know/Cannot answer: 0.0%

■Over 90% of employees have requested early morning/late-night access, combining "frequent" and "occasional" requests.

When asked, "Q3. In your company, are there requests from employees to use the in-house store 'in the early morning or late at night'?" (n=111), 26.1% said "frequently" and 65.8% said "occasionally."

Q3. In your company, are there requests from employees to use the in-house store 'in the early morning or late at night'?

・Frequently: 26.1%

・Occasionally: 65.8%

・Almost never: 6.3%

・Never: 0.0%

・Don't know/Cannot answer: 1.8%

■90.1% of managers consider 24-hour access to in-house stores "important."

When asked, "Q4. Do you think it is important for in-house stores/office convenience stores to be available 24 hours a day?" (n=111), 27.0% said "Strongly agree" and 63.1% said "Somewhat agree."

Q4. Do you think it is important for in-house stores/office convenience stores to be available 24 hours a day?

・Strongly agree: 27.0%

・Somewhat agree: 63.1%

・Somewhat disagree: 7.2%

・Strongly disagree: 2.7%

・Don't know/Cannot answer: 0.0%

■Top reason for valuing 24-hour access: "To provide breakfast for employees who start work early" stands out at 75.0%.

When those who answered "Strongly agree" or "Somewhat agree" in Q4 were asked, "Q5. Please tell us why you think 24-hour access is important. (Multiple answers)" (n=100), the top reasons were "To provide breakfast for employees who start work early" at 75.0%, "To allow employees to buy food and drinks when working overtime" at 45.0%, and "To make it available for employees on rotating shifts" at 32.0%.

Q5. Please tell us why you think 24-hour access is important. (Multiple answers)

・To provide breakfast for employees who start work early: 75.0%

・To allow employees to buy food and drinks when working overtime: 45.0%

・To make it available for employees on rotating shifts: 32.0%

・Because the store is the only purchasing option due to a location that is difficult to leave: 22.0%

・Because it leads to improved employee satisfaction: 11.0%

・Other: 1.0%

・Don't know/Cannot answer: 0.0%

■Summary

This time, we conducted a survey on the unmanned and 24-hour operation of in-house stores, targeting 111 HR and general affairs managers involved in planning and implementing employee benefits. First, the survey found that the most common work pattern at the respondents' companies was "early morning shifts" at 60.4%, followed by "day shifts" (53.2%) and "night shifts" (40.5%), indicating that work styles other than standard day shifts are widespread. On the other hand, while the majority of in-house stores operate for "12 hours or more (daytime to nighttime)" (58.6%), only 21.6% are "open 24 hours." Regarding requests from employees for early morning or late-night access, the combined total of "frequently" (26.1%) and "occasionally" (65.8%) reached 91.9%. As for the importance of 24-hour access, a combined 90.1% of respondents considered it important ("Strongly agree" 27.0% and "Somewhat agree" 63.1%). The most prominent reason for this was "to provide breakfast for employees who start work early" (75.0%), followed by "to allow employees to buy food and drinks when working overtime" (45.0%).

This survey revealed a significant gap between the operating hours of in-house stores and the actual working hours of employees amid the spread of diverse work styles such as early morning, night, and rotating shifts. While over 90% of managers feel the need for 24-hour access, only about 20% have achieved it, suggesting that labor and operational costs are barriers. Introducing in-house store services that can achieve a 24-hour system at a low cost by utilizing technologies like unmanned sales and smart payments could be an effective measure for improving employee satisfaction and retention.

Download the full survey here:

https://www.shinko-jp.com/dl-20260527-survey-document/

■For Employee Benefits Unmanned Convenience Stores, Choose "Shinko Store"

"Shinko Store" allows you to install and operate a convenience store in your office, solving workplace issues such as late-night shifts and labor shortages. As an unmanned office convenience store with about 270 locations nationwide, we support the 24-hour environment of logistics facilities, factories, and offices.

▼What you can achieve with "Shinko Store"

01｜Convenient anytime with an unmanned convenience store! Create a 24/7 food environment.

02｜Contribute to improving employee satisfaction and promoting health and productivity management.

03｜Create a "place for interaction" that promotes internal communication.

04｜Operate a store that also functions as a corporate stockpile and disaster preparedness measure.

05｜Flexibly respond to needs from small spaces to large facilities and multiple locations.

06｜Provide comprehensive support from implementation design to operation.

Learn more here: https://www.shinko-jp.com/business/shinko-store/

■Company Profile

Company Name: Shinko Holdings Co., Ltd.

Representative: Tadashi Yamazaki, Representative Director

Location: 2F JRE Amagasaki Front Building, 1-2-6 Shioe, Amagasaki, Hyogo 661-0976

Founded: March 1949

Capital: 70.43 million yen (consolidated)

Official HP: https://www.shinko-jp.com/