Serverworks Launches ISMAP-Compliant "Public Project Contact Center Bidding Support Service" for BPO Providers
Serverworks has launched an ISMAP-compliant bidding support service to help BPO providers secure and rapidly deploy contact center projects for government and local municipalities.
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- 📰 Published: March 30, 2026 at 05:11
Serverworks Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; President: Ryo Oishi; hereinafter "Serverworks"), an AWS Premier Tier Service Partner, has announced the launch of the "Public Project Contact Center Bidding Support Service." This service utilizes ISMAP-compliant (Information System Security Management and Assessment Program) cloud infrastructure to support BPO providers aiming to win bids for government and local municipal projects.
### Background of the Service
In public sector bidding, meeting ISMAP security requirements and establishing operations within an extremely short window—often just weeks after winning a contract—are significant hurdles. For BPO providers to manage these requirements independently, they must develop sophisticated technical proposals and execute rapid environment setups. Serverworks supports BPO providers from the technical proposal stage through to production environment construction by leveraging Amazon Connect, an ISMAP-registered cloud contact center service.
### Key Features of the Service
**Three Selectable Bidding Support Plans**
Providers can choose the optimal configuration based on the scale and requirements of the project:
- **All-in-One Plan**: A comprehensive setup integrating phone infrastructure, CRM, and post-launch operational support.
- **CRM Integration Plan**: A standard configuration that integrates phone infrastructure with customer management to balance efficiency and rapid startup.
- **CTI Specialized / Self-Propelled Plan**: Builds a rapid inbound/outbound environment by providing phone functions operable solely via a PC browser.
**Reducing the Burden of the Bidding Process**
A dedicated technical team provides swift assistance by drafting technical configuration proposals and providing reference estimates to support BPO providers' bidding activities.
**Balancing ISMAP Compliance with Rapid Construction**
By utilizing ISMAP-registered Amazon Connect, the service fulfills high-level security demands while enabling the launch of a contact center in as little as a few weeks.
### Background of the Service
In public sector bidding, meeting ISMAP security requirements and establishing operations within an extremely short window—often just weeks after winning a contract—are significant hurdles. For BPO providers to manage these requirements independently, they must develop sophisticated technical proposals and execute rapid environment setups. Serverworks supports BPO providers from the technical proposal stage through to production environment construction by leveraging Amazon Connect, an ISMAP-registered cloud contact center service.
### Key Features of the Service
**Three Selectable Bidding Support Plans**
Providers can choose the optimal configuration based on the scale and requirements of the project:
- **All-in-One Plan**: A comprehensive setup integrating phone infrastructure, CRM, and post-launch operational support.
- **CRM Integration Plan**: A standard configuration that integrates phone infrastructure with customer management to balance efficiency and rapid startup.
- **CTI Specialized / Self-Propelled Plan**: Builds a rapid inbound/outbound environment by providing phone functions operable solely via a PC browser.
**Reducing the Burden of the Bidding Process**
A dedicated technical team provides swift assistance by drafting technical configuration proposals and providing reference estimates to support BPO providers' bidding activities.
**Balancing ISMAP Compliance with Rapid Construction**
By utilizing ISMAP-registered Amazon Connect, the service fulfills high-level security demands while enabling the launch of a contact center in as little as a few weeks.