Shintei Security Adopts Buddycom to Accelerate Digital Transformation in the Security Industry
Shintei Security has adopted Science Arts' live communication platform, 'Buddycom.' By utilizing the platform for location sharing, real-time video viewing, and automated report generation during patrols, the company has enhanced its operational efficiency and coordination, furthering digital transformation in the security industry.
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- 📰 Published: May 26, 2026 at 21:08
- 🔍 Collected: May 26, 2026 at 12:31
- 🤖 AI Analyzed: May 26, 2026 at 12:50 (18 min after Collected)
Science Arts, Inc. (headquartered in Shibuya-ku, Tokyo; CEO: Ryutaro Hiraoka) announced that Shintei Security Co., Ltd. (Manner Up Division) has adopted 'Buddycom,' a live communication platform that connects frontline workers.
With this adoption, Buddycom is now utilized by 8 of the top 15 security companies in Japan (Note 1). Science Arts plans to leverage this case study to further propose its solutions to the security industry.
■ Background of Adoption
At Shintei Security, communication between managers and patrol staff (both vehicle and foot patrols) relied primarily on SMS and phone calls. Since only some members possessed company-issued smartphones, information sharing was often delayed. Additionally, while wearable cameras were used mainly for recording, high costs made it difficult to secure enough devices for live streaming.
Furthermore, patrol vehicle operations required calling each vehicle individually to track locations before issuing instructions, which was time-consuming for both providing specific directions and sharing information among staff.
■ Use Cases and Benefits
Shintei Security utilizes Buddycom to achieve real-time information sharing and precise instructions during patrols.
1. Rapid Vehicle Identification via Map Function
Managers can now instantly track vehicle locations and contact them using the map feature, significantly reducing the time spent on routine communication and vehicle identification.
2. Field Visualization and Rapid Response via Live Cast
In the event of an incident or accident, the live cast feature allows for real-time video sharing, enabling managers to visually assess the situation and provide accurate instructions. For complex or hostile situations, staff can consult with managers via live cast in advance to determine the most appropriate response.
3. Streamlined Report Creation via Voice-to-Text
When preparing daily reports, staff can review the transcribed call history, facilitating the creation of more concrete and accurate reports and improving overall operational efficiency.
■ About Buddycom
Buddycom is a live communication platform that connects frontline workers. By using internet communication networks (4G, 5G, Wi-Fi), and installing the app on smartphones or tablets, it enables simultaneous communication with multiple parties, similar to a transceiver. In addition to voice, text chat, video, and location (IoT), it supports communication via AI-based digital assistants.
It is used across various industries, including aviation, railways, construction, welfare facilities, and retail.
■ About Science Arts, Inc.
Science Arts develops and sells Buddycom with the mission of 'providing future DX to frontline workers and empowering a society where people can work with smiles.' The company listed on the Tokyo Stock Exchange Mothers in 2021 (now transitioned to Growth) and has held the No. 1 market share for five consecutive years (Note 2).
(Note 1) Based on Science Arts' own survey of the '2025 Security Industry Sales Ranking' from the Security Times (Dec 21, 2025 issue).
(Note 2) Based on Deloitte Tohmatsu MIC Research Institute, 'The Realities and Outlook of the Deskless SaaS Market, FY2025.'
With this adoption, Buddycom is now utilized by 8 of the top 15 security companies in Japan (Note 1). Science Arts plans to leverage this case study to further propose its solutions to the security industry.
■ Background of Adoption
At Shintei Security, communication between managers and patrol staff (both vehicle and foot patrols) relied primarily on SMS and phone calls. Since only some members possessed company-issued smartphones, information sharing was often delayed. Additionally, while wearable cameras were used mainly for recording, high costs made it difficult to secure enough devices for live streaming.
Furthermore, patrol vehicle operations required calling each vehicle individually to track locations before issuing instructions, which was time-consuming for both providing specific directions and sharing information among staff.
■ Use Cases and Benefits
Shintei Security utilizes Buddycom to achieve real-time information sharing and precise instructions during patrols.
1. Rapid Vehicle Identification via Map Function
Managers can now instantly track vehicle locations and contact them using the map feature, significantly reducing the time spent on routine communication and vehicle identification.
2. Field Visualization and Rapid Response via Live Cast
In the event of an incident or accident, the live cast feature allows for real-time video sharing, enabling managers to visually assess the situation and provide accurate instructions. For complex or hostile situations, staff can consult with managers via live cast in advance to determine the most appropriate response.
3. Streamlined Report Creation via Voice-to-Text
When preparing daily reports, staff can review the transcribed call history, facilitating the creation of more concrete and accurate reports and improving overall operational efficiency.
■ About Buddycom
Buddycom is a live communication platform that connects frontline workers. By using internet communication networks (4G, 5G, Wi-Fi), and installing the app on smartphones or tablets, it enables simultaneous communication with multiple parties, similar to a transceiver. In addition to voice, text chat, video, and location (IoT), it supports communication via AI-based digital assistants.
It is used across various industries, including aviation, railways, construction, welfare facilities, and retail.
■ About Science Arts, Inc.
Science Arts develops and sells Buddycom with the mission of 'providing future DX to frontline workers and empowering a society where people can work with smiles.' The company listed on the Tokyo Stock Exchange Mothers in 2021 (now transitioned to Growth) and has held the No. 1 market share for five consecutive years (Note 2).
(Note 1) Based on Science Arts' own survey of the '2025 Security Industry Sales Ranking' from the Security Times (Dec 21, 2025 issue).
(Note 2) Based on Deloitte Tohmatsu MIC Research Institute, 'The Realities and Outlook of the Deskless SaaS Market, FY2025.'
FAQ
シンテイ警備が導入したコミュニケーションプラットフォームは何ですか？
株式会社サイエンスアーツが提供するライブコミュニケーションプラットフォーム「Buddycom（バディコム）」です。
Buddycom導入によりどのような課題が解決されましたか？
巡回中の連絡ツールがSMSや電話に限定されていたことによる情報共有の遅延や、リアルタイムな状況把握・指示の難しさが解消されました。
Buddycomの導入効果は具体的にどのようなものがありますか？
マップ機能による迅速な車両特定、ライブキャストによる現場映像のリアルタイム共有、音声テキスト化による報告書作成の効率化が挙げられます。
Buddycomはどのような通信手段を利用しますか？
4G、5G、Wi-Fiなどのインターネット通信網を利用し、スマートフォンやタブレット上で動作します。
サイエンスアーツのBuddycomの導入実績は？
大手警備会社15社中8社が採用しており、航空、鉄道、建設、福祉、流通など幅広い業種で利用されています。