Salesforce to Standardize Slack for All New Customers, Enabling AI Work Platform from Day One

※This article is a translation of "Slack is the AI Work Platform for Every Salesforce Customer, Ready on Day One" published in the US on April 29, 2026. The official language of this article is English, and its content and interpretation shall be governed by the English version.

Salesforce Japan Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Chairman, President and CEO: Shinichi Koide; hereinafter, Salesforce) announced today that it will begin providing Slack as an AI work platform, available from day one, to all new Salesforce customers.

Sales and service representatives lose time and context daily by switching between tools. To solve this challenge, Salesforce positions Slack as a modern, conversational interface, offering an AI work platform integrated with CRM data at no additional cost. This enables customers to proceed with their work on Slack, connected to customer data and business context, from the very first day of launching their Salesforce environment.

We are evolving from mere "integration" to a "unified experience." All customers can use Slack without setup or additional cost, allowing teams to focus on rapid decision-making and action without the hassle of searching for data. Key new features are as follows:

All new Salesforce customers can start using a free Slack workspace connected to CRM data: A Slack workspace will be automatically generated simultaneously with the creation of a Salesforce instance, seamlessly connected at no additional cost. Teams can immediately begin collaborating on Slack while retaining CRM data and context, and CRM updates can be made directly from Slack.

Within Slack, all Salesforce customers can access "Slackbot," the ultimate AI teammate: Teams can call up Salesforce records and proceed with their work while maintaining context, without leaving their current screen. "Slackbot Skills" allow users to build and share automated, reusable operations across multiple tools. Furthermore, Slackbot performs actions such as sending messages, creating channels, and launching workflows on behalf of the user. Email and calendar actions can also be completed within Slack. In the future, its scope will expand to include CRM operations (call logging, deal updates, case management).

Slack's latest features make it easier for sales representatives to focus on priority tasks: The newly added "Today" view aggregates high-priority messages, calendar events, and urgent tasks from various applications, including Salesforce, onto a single screen, allowing immediate grasp of what needs to be addressed now. The "Activity" tab organizes and displays items requiring action, preventing omissions in work.

"Slack is the 'missing link' connecting AI investment and value creation for employees. All investments in Salesforce, Agentforce, Data 360, and Customer 360 are maximized with the addition of Slack. Today, we provide an environment where all Salesforce customers can start their work from Slack." — Rob Seaman, EVP & GM, Slack, Salesforce

Slack integrates CRM, people, and AI agents from day one.

From summer 2026 (planned), a free Slack workspace will be automatically created simultaneously with the creation of a new Salesforce instance. It will also be automatically connected to CRM data, requiring no setup or IT projects, and incurring no additional costs. Existing Salesforce customers can start using it by connecting Slack from their administration settings. Salesforce permissions are inherited as they are, and data remains in its original location, allowing teams to immediately utilize the workspace.

Within Slack, Salesforce is naturally integrated into daily operations. The Salesforce section in the sidebar provides instant access to records, lists, and deal alerts, allowing a glance at the entire business. Furthermore, "Salesforce Channels" centralize data and team interactions, and insights gained from conversations are automatically linked to relevant records. This unifies CRM and daily operations within the same environment.