School Bus Space Design Eliminates 810 Million Yen Opportunity Loss via 'Agentforce' Implementation
School Bus Space Design has achieved remarkable results by implementing 'Frank,' an AI sales agent powered by Salesforce's Agentforce platform. The AI resolved an estimated 810 million JPY in annual opportunity loss, achieved a 75% lead-to-opportunity rate, and generated 26.5 million JPY in sales within the first three months.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 01:00
- 🔍 Collected: April 27, 2026 at 16:31
- 🤖 AI Analyzed: April 28, 2026 at 00:55 (8h 23m after Collected)
Salesforce Japan Co., Ltd. has announced that School Bus Space Design Co., Ltd., based in Osaka, has successfully implemented the AI sales agent 'Frank' using the 'Agentforce' AI agent platform. The company eliminated 810 million JPY in annual opportunity losses, improved its conversion rate to 75%, and secured 26.5 million JPY in contracts within three months of implementation.
Background:
Since its founding in 2017, School Bus Space Design has grown by providing one-stop solutions including renovation design, real estate brokerage, and cafe operations under the mission 'A home of your own for everyone.' With 105 employees and 2.19 billion JPY in revenue, the company faced a challenge: handling over 3,000 inquiries exceeded their capacity, resulting in 810 million JPY in lost opportunities. Due to the high level of expertise required across real estate, finance, and construction, scaling through human staff was limited by recruitment and training costs. Traditional marketing automation tools failed to provide the personalized consultation needed for deep client concerns.
To solve this, a multi-departmental team developed 'Frank' using Agentforce. Frank learned the company's world-view and specialized domain knowledge. Implementation support was provided by Cointax Co., Ltd.
Key Features:
1. 4-Step AI Dialogue Funnel: Includes Catching concerns, Qualifying conditions, Nurturing trust with domain knowledge, and Converting to human appointments.
2. Omni-channel Placement: Available 24/7 on websites, emails, and official LINE accounts, responding even at 2 AM.
3. Natural Data Collection: Collects structured data (name, area, etc.) through context-aware conversations instead of sterile forms, minimizing drop-offs.
Impact:
Quantitative results include a 211% increase in inquiry volume and a 600% improvement in inquiries converted from email. Qualitatively, the AI visualizes unstated client concerns and builds trust, freeing human staff from coordination tasks to focus on creating emotional customer experiences.
CEO Tanaka Masashi stated: 'To us, Frank is not just a tool, but a teammate. Our philosophy is "Tasks for AI, Emotions for Humans." Staff can now focus 100% on creative interactions.'
Background:
Since its founding in 2017, School Bus Space Design has grown by providing one-stop solutions including renovation design, real estate brokerage, and cafe operations under the mission 'A home of your own for everyone.' With 105 employees and 2.19 billion JPY in revenue, the company faced a challenge: handling over 3,000 inquiries exceeded their capacity, resulting in 810 million JPY in lost opportunities. Due to the high level of expertise required across real estate, finance, and construction, scaling through human staff was limited by recruitment and training costs. Traditional marketing automation tools failed to provide the personalized consultation needed for deep client concerns.
To solve this, a multi-departmental team developed 'Frank' using Agentforce. Frank learned the company's world-view and specialized domain knowledge. Implementation support was provided by Cointax Co., Ltd.
Key Features:
1. 4-Step AI Dialogue Funnel: Includes Catching concerns, Qualifying conditions, Nurturing trust with domain knowledge, and Converting to human appointments.
2. Omni-channel Placement: Available 24/7 on websites, emails, and official LINE accounts, responding even at 2 AM.
3. Natural Data Collection: Collects structured data (name, area, etc.) through context-aware conversations instead of sterile forms, minimizing drop-offs.
Impact:
Quantitative results include a 211% increase in inquiry volume and a 600% improvement in inquiries converted from email. Qualitatively, the AI visualizes unstated client concerns and builds trust, freeing human staff from coordination tasks to focus on creating emotional customer experiences.
CEO Tanaka Masashi stated: 'To us, Frank is not just a tool, but a teammate. Our philosophy is "Tasks for AI, Emotions for Humans." Staff can now focus 100% on creative interactions.'