RightTouch and InsureMO Launch CX Improvement Solution Specialized for the Insurance Industry

RightTouch, a provider of AI contact center infrastructure for enterprises, and InsureMO, a Singapore-based insurance middle-office platform provider, have announced the launch of a CX improvement solution tailored for the insurance industry. Through this collaboration, RightTouch's QANT platform and InsureMO's middle-office platform will integrate seamlessly. This allows for advanced personalized support that combines product logic and contract data held by insurance companies to address customer hesitation on websites. Previously, data integration with core systems in the insurance industry involved significant development burdens. With this partnership, companies can integrate with core systems without additional development, enabling personalized communication for insurance quotes, contract inquiries, and various procedures on the QANT platform. The solution uses AI agents to intervene at optimal times, supporting decision-making through agentic personalized communication. This helps reduce cart abandonment, improves conversion rates, and lowers contact center workloads through increased self-resolution rates. Furthermore, it streamlines QA support for agencies, leading to dramatic operational efficiency.