Overview RightTouch, Inc. has announced the launch of elevator advertising for its AI contact center platform 'QANT' starting May 18, 2026. Through these advertisements, the company aims to introduce 'AI Operators' as a new choice in the market, fostering improvements in both Customer Experience (CX) and Operator Experience (EX).

Background and Objectives Customer support departments are currently facing structural challenges, including labor shortages, inconsistent response quality, and rising inquiry volumes. The company proposes a transition toward a model where humans and AI collaborate, leveraging their respective strengths. By allowing AI to handle inquiry classification and information retrieval, human operators can focus on high-value tasks requiring complex judgment and empathy.

About QANT 'QANT' is an end-to-end support platform that manages everything from detecting customer issues to analyzing feedback. The company advocates for the 'AI Operator' model, where AI functions at the front line of interactions. Its product suite includes Web support, AI voice bots, and VoC (Voice of Customer) analysis. It has seen widespread adoption among enterprise clients, achieving milestones such as a 99.3% inquiry routing accuracy rate.

Campaign Details - Period: May 18, 2026 (Mon) - June 7, 2026 (Sun) - Media: Elevator vision displays in office buildings

FACT BOX

  • Source: PR TIMES
  • Category: キャンペーン
  • Products / services: QANT / QANT Web