RightTouch Launches Elevator Ads for 'QANT', an AI Contact Center That Autonomously Improves Customer Experience
RightTouch, Inc. began elevator advertising on May 18, 2026, to increase awareness of its AI contact center platform 'QANT', where humans and AI collaborate to improve CX.
📋 Article Processing Timeline
- 📰 Published: May 20, 2026 at 19:00
- 🔍 Collected: May 20, 2026 at 10:31
- 🤖 AI Analyzed: May 21, 2026 at 12:25 (25h 53m after Collected)
## Overview
RightTouch, Inc. has announced the launch of elevator advertising for its AI contact center platform 'QANT' starting May 18, 2026. Through these advertisements, the company aims to introduce 'AI Operators' as a new choice in the market, fostering improvements in both Customer Experience (CX) and Operator Experience (EX).
## Background and Objectives
Customer support departments are currently facing structural challenges, including labor shortages, inconsistent response quality, and rising inquiry volumes. The company proposes a transition toward a model where humans and AI collaborate, leveraging their respective strengths. By allowing AI to handle inquiry classification and information retrieval, human operators can focus on high-value tasks requiring complex judgment and empathy.
## About QANT
'QANT' is an end-to-end support platform that manages everything from detecting customer issues to analyzing feedback. The company advocates for the 'AI Operator' model, where AI functions at the front line of interactions. Its product suite includes Web support, AI voice bots, and VoC (Voice of Customer) analysis. It has seen widespread adoption among enterprise clients, achieving milestones such as a 99.3% inquiry routing accuracy rate.
## Campaign Details
- Period: May 18, 2026 (Mon) - June 7, 2026 (Sun)
- Media: Elevator vision displays in office buildings
RightTouch, Inc. has announced the launch of elevator advertising for its AI contact center platform 'QANT' starting May 18, 2026. Through these advertisements, the company aims to introduce 'AI Operators' as a new choice in the market, fostering improvements in both Customer Experience (CX) and Operator Experience (EX).
## Background and Objectives
Customer support departments are currently facing structural challenges, including labor shortages, inconsistent response quality, and rising inquiry volumes. The company proposes a transition toward a model where humans and AI collaborate, leveraging their respective strengths. By allowing AI to handle inquiry classification and information retrieval, human operators can focus on high-value tasks requiring complex judgment and empathy.
## About QANT
'QANT' is an end-to-end support platform that manages everything from detecting customer issues to analyzing feedback. The company advocates for the 'AI Operator' model, where AI functions at the front line of interactions. Its product suite includes Web support, AI voice bots, and VoC (Voice of Customer) analysis. It has seen widespread adoption among enterprise clients, achieving milestones such as a 99.3% inquiry routing accuracy rate.
## Campaign Details
- Period: May 18, 2026 (Mon) - June 7, 2026 (Sun)
- Media: Elevator vision displays in office buildings
FAQ
What problems does RightTouch's QANT solve?
It addresses structural challenges in customer support, such as labor shortages, inconsistent response quality, and increased inquiry volume, through AI-driven automation and process redesign.
What is the 'AI Operator' concept?
It is a model where AI takes the front line for handling inquiries, information organization, and knowledge lookup, allowing human operators to focus on complex decisions and empathetic communication.
Are there specific results from implementing QANT?
It has been adopted across various industries, achieving milestones such as a 99.3% routing accuracy rate in verification trials.