AI Phone Analysis "MiiTel Phone" and AI Business Assistant "MiiTel Synapse" Introduced at Hiroshima Bank, Contributing to Improved Customer Service Quality

RevComm Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director: Takeshi Aida) announced that its AI phone analysis tool "MiiTel Phone" and AI business assistant "MiiTel Synapse" have been introduced in the Personal Planning Office of the Sales Planning Department at The Hiroshima Bank, Ltd. (Headquarters: Hiroshima City, Hiroshima Prefecture; President: Kazuo Kiyomune). This introduction has contributed to operational efficiency and improved customer service quality, achieving significant results such as approximately doubling the number of contracts and contract value.

"MiiTel Phone" and "MiiTel Synapse" are utilized in asset management proposals by Consulting Advisors (hereinafter, Remote CAs) in the Direct Consulting Service of the Personal Planning Office, Sales Planning Department. MiiTel's AI automatic summarization function has shortened the time required for inputting meeting records, and its aggregation function has enabled visualization of call counts, call times, and proposal content. Furthermore, by establishing an environment where managers can provide feedback to Remote CAs based on these metrics, significant results have been achieved. The time required for inputting meeting records has been reduced from 20 minutes to 5 minutes per case, and the activity volume of Remote CAs has increased by 1.3 times. In addition, due to synergistic effects from other measures and improved interview skills of Remote CAs, the amount of financial products acquired increased by 2.6 times year-on-year, and the number of NISA accounts acquired doubled, achieving significant results.

Details of the results can be found here: https://miitel.com/jp/case/20260512

Comment from Mr. Atsushi Matsumae, Deputy Manager, Personal Planning Office, Sales Planning Department, Hiroshima Bank:

"In the Personal Planning Office of Hiroshima Bank's Sales Planning Department, Remote CAs propose financial products to customers remotely. Previously, we faced challenges in accurately grasping and analyzing the man-hours required for Remote CAs to input meeting records into internal systems and their activity volume. By utilizing MiiTel's AI-powered automatic summarization and aggregation functions, we have created an environment that streamlines and visualizes Remote CA operations, leading to an increase in activity volume.

We will continue to provide services while further enhancing the quality of customer service as a financial institution rooted in the community."

Comment from Mr. Takeshi Aida, Representative Director, RevComm Co., Ltd.:

"We are deeply honored and have great expectations for Hiroshima Bank's significant achievements through the utilization of our voice analysis AI 'MiiTel.'

'MiiTel' has supported the DX promotion and AI utilization of many companies through the visualization of sales activities and the promotion of self-coaching. We have received joyful feedback such as 'Sales have changed dramatically with MiiTel' and 'DX and AI utilization have rapidly advanced.'

Through Hiroshima Bank's current initiative, an environment will be established to accumulate and utilize all interview voice communications as big data. We expect that this will not only enhance customer service but also dramatically accelerate hypothesis testing and improvement speed in product development and marketing, starting from customer feedback.

Furthermore, with the evolution of generative AI, movements have begun for companies to build their own unique models based on voice data accumulated by MiiTel. We believe this indicates the advent of a new era where voice is regarded as an asset and a source of competitive advantage.

RevComm will continue to strive to improve the value provided by the 'MiiTel' brand and contribute to corporate productivity improvement, under its mission of 'Reinventing communication, creating a society where people care for each other.'"

RevComm Co., Ltd. Company Overview:

Under the philosophy of "Reinventing communication, creating a society where people care for each other," RevComm is a company that solves communication challenges using voice technology and AI.

By providing AI phone analysis "MiiTel Phone," call center analysis AI "MiiTel Call Center," web conference analysis AI "MiiTel Meetings," face-to-face conversation analysis AI "MiiTel RecPod," and AI business assistant "MiiTel Synapse," we realize the platformization of conversation data, bringing about transformation in management judgment and decision-making.

In April 2023, it was the only Asian company selected for the U.S. "Forbes AI 50 2023." In January 2025, it received an Innovation Award in the AI category at CES® 2025. In August 2025, it received the Minister of Internal Affairs and Communications Award at the "Japan Startup Award 2025."

Company Name: RevComm Co., Ltd. Location: Marunouchi Building 28F, 2-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-6328 Representative: Takeshi Aida Business: Development of AI x Voice software and databases.